I had a Redmine ticket I had been working on with our customer support team at work. After working through the initial ticket that was loosely related to a customer initially ended up being a larger issue and I decided to move the ticket to an engineering project as that is where I actively work tickets typically. When I attempted to move the ticket I received an error stating that it had failed to save. Below I describe what the issue ended up being and how I temporarily modified a setting so I could move the ticket.
You can edit any part of a ticket within Redmine though sometimes it is not always straight forward. I was shuffling around the way tickets are classified in one of our projects and wanted to move tickets from one Tracker classification to another and was unable to do so by Updating or Editing the ticket. Then I realized by moving the issue you can not only move the issue between Projects but you can also move the ticket between Trackers.
Modifying user level permissions in Redmine is fairly easy though it is done in two locations. The first location to modify user permissions is “Roles and Permissions” under the Administration section. The second location is Workflow which is also located under the Administration section. Below I describe a bit more about each section and what can be modified, added, and removed on a per “Role” level.
Modify Roles and Permissions:
Let me start by saying if you are not yet using Redmine for technical project management I highly suggest you start doing so immediately. It is very easy to import Trac projects and with minimal coding efforts you can import from any ticketing system you are currently using.
I am fairly new to Redmine and I just entered a ticket with some incorrect information in the description. After looking around for a bit I was unable to locate where to edit the description as it is a bit hidden. The ability is there to edit the description and subject by following the below instructions.