A client of mine called me in a panic yesterday because a laptop he uses for work got infected with the Personal Security virus. Personal Security is a nasty virus, also sometimes called antispyware or malware, that takes over your computer and attempts to get you to purchase the software. The virus actually makes the end user think that it is legit software and they are only doing you a favor by protecting your computer however this is not the case. Below I describe things that the virus will do to blend in to Windows as well as a method I have discovered as one of the easier ways to remove it.
I recently purchased a new Dell laptop running Windows 7 Ultimate 64-Bit which is the first 64-Bit computer I have ever had as my main computer. I have done some work in the past on computers using 64-Bit operating systems but now that I have one there are a lot of questions coming up regarding how applications launch and specifically what mode they are running in. On Windows 7 64-Bit there are two different “Program Files” directories which allow 64-Bit applications to run as well as 32-Bit applications to run. Below I explain how to verify if a Windows service is running in 32-Bit (x86) mode or 64-Bit (x86_64) mode.
Below are a couple tips to assist with troubleshooting issues on Windows XP. The tips include using the Microsoft Event Viewer, understanding running processes, checking disk space, and looking at memory.
Microsoft Event Viewer
First we will look at the Event Viewer. Many times you might get a pop up error with an error code that might mean absolutely nothing to most people. Windows XP has an event viewer though that may provide more details and possibly even a link to solutions. To open the MS Event Viewer click Start >> Run and type eventvwr.msc in the run box and hit the enter key. This will pop up the Microsoft Event Viewer that looks like the below.