If you have a Asterisk system being used for sending and receiving faxes and all of the sudden the faxes all start failing with various error messages the first thing that should be checked is the status of either the analog telephone lines, the T1’s, or the SIP provider you are using as a outbound proxy. Below I describe some of the error messages that may be received via Hylafax in this example as well as how to check the status of the T1’s themselves to make sure that there are no alarms present before you have to get into troubleshooting Hylafax in detail.
A client of mine had a Cisco 2811 installed before I started working for them so I had to go over the configuration to become familiar with things. One of the Cisco IOS configuration items used was translation-rule which will allow 10 to 15 Rules to be created under each translation-rule. In this scenario they were using translation-rule to forward external DID’s from their telco provider to internal extensions. This works fine except for the fact that if you have more than 10 (in this case) external numbers you won’t be able to continue to forward them to internal extensions without complicating the configuration using multiple dial plans, etc. The easiest way to get away from the translation-rule being used in this way is to assign t he external DID telephone numbers as secondary numbers under each extension configuration as explained below.