I believe the QualXServ Service Agreement which comes installed on Dell netbooks, laptops, and desktops is really just a PDF file. The PDF file is the service agreement for in-home or on-site repair which typically comes with the purchase of a new Dell computer. When you remove the application from your installed Programs the PDF is removed from your system. I recommend simply copying the QualXServ.pdf file from its default location to another location before removing the application from your computer just in case you happen to need it. Follow the directions below to save the file to a familiar location and then remove the application from your PC.