Technology Insights

VGN-TZ180N Laptop: Matshita UJ-850S CD/DVD RW Drive Not Showing Under My Computer Running Windows XP

An issue I had with a clients laptop after reinstalling Windows XP was the CD/DVD drive was not displaying underneath My Computer. When inserting a CD into the drive you could hear the drive spin up but the drive never displayed underneath Windows XP My Computer window. Initially I thought the issue could be resolved with a file available from the Sony support web site but it did not fix the CD/DVD drive issue. Finally after some research I located a registry edit that did resolve the problem so below I describe how to resolve the issue.

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iPhone Digital Camera Driver Issue, iPhone Not Showing Up Under My Computer

I typically transfer images from my iPhone to my Windows XP computer by clicking on My Computer, clicking on the Apple iPhone icon, and then transferring the images to another folder on the computer. Today I plugged in the iPhone via USB to my Windows XP laptop and I was surprised to see that the iPhone Camera was not showing as a drive after clicking on My Computer. To verify I hadn’t made a configuration change on accident that was causing this to not show up I verified that the computer was not seeing the iPhone’s camera by opening up Control Panel and clicking on Scanners and Cameras.

**UPDATE: The first solution is what worked for me but there have been some comments confirming that the below will not solve everyones issue. Another solution to try is to delete any images you have saved to the Camera Roll from email. It appears in some situations if images are saved from emails that it is causing issues with the digital camera driver and you will be unable to retrieve images from the iPhone if you have saved images you received via email. I attempted to duplicate the issue with emailed gif’s and emailed jpg’s but I was unable to though I am sure this issue exists for others as it has already been confirmed at least twice in the comments below.  

Technology Insights

How to Troubleshoot Errors, Warnings, and other Issues on Windows XP

Below are a couple tips to assist with troubleshooting issues on Windows XP. The tips include using the Microsoft Event Viewer, understanding running processes, checking disk space, and looking at memory.

Microsoft Event Viewer
First we will look at the Event Viewer. Many times you might get a pop up error with an error code that might mean absolutely nothing to most people. Windows XP has an event viewer though that may provide more details and possibly even a link to solutions. To open the MS Event Viewer click Start >> Run and type eventvwr.msc in the run box and hit the enter key. This will pop up the Microsoft Event Viewer that looks like the below.

MS Event Viewer