A friend asked me to look at their computer today because they were receiving some warning messages regarding anti-virus software. Upon inspection I noticed that he had Microsoft Security Essentials, which is what I recommended, installed as well as the McAfee ePolicy Orchestrator. This was a Windows XP machine so I initially went to the…
Earlier today a client called and said he had a virus or some spyware on his computer that could not be removed. The client was remote so I had to login to his computer to investigate. I used the typical tools such as Malwarebytes and Microsoft Security Essentials but the issue still existed. It seemed…
Recently we removed a virus from a PC at the computer shop and after a week the customer brought it back in because Auto Play had stopped working. Since a virus had been removed and Microsoft Security Essentials installed I assumed something in the process of one of those tasks messed up auto play. Fixing…
A client computer recently had an issue launching Internet Explorer. Every time that you would click on Internet Explorer or Firefox the browser would attempt to launch and then immediately close. I finally decided to try and update AVG Antivirus and Antispyware but the update failed. At this point I was pretty sure that AVG…
A client called me today saying that a computer I had recently removed the Personal Security Virus from now appeared to have another virus. I was surprised by this since I had left Microsoft Security Essentials installed and active. My first thought was that he must have disabled the virus software however when I started…