A friend asked me to look at their computer today because they were receiving some warning messages regarding anti-virus software. Upon inspection I noticed that he had Microsoft Security Essentials, which is what I recommended, installed as well as the McAfee ePolicy Orchestrator. This was a Windows XP machine so I initially went to the Add/Remove Programs control panel to remove the ePolicy Orchestrator but there were no McAfee applications displaying so I had to figure out how to manually remove the application. Follow the instructions below to manually remove the McAfee ePolicy Orchestrator from your computer.
Earlier today a client called and said he had a virus or some spyware on his computer that could not be removed. The client was remote so I had to login to his computer to investigate. I used the typical tools such as Malwarebytes and Microsoft Security Essentials but the issue still existed. It seemed as if the computer had a proxy server configured but the proxy did not show underneath Internet Explorer connection settings or any of the other browsers. It didn’t happen all of the time but every now and then a pop up window would appear for the site GimmieAnswers.org and some other pop ups regarding “Daily Giveaway Contests” were also displaying. Below is more information on how the issue was resolved.
Recently we removed a virus from a PC at the computer shop and after a week the customer brought it back in because Auto Play had stopped working. Since a virus had been removed and Microsoft Security Essentials installed I assumed something in the process of one of those tasks messed up auto play. Fixing the problem is really easy using the Auto Play Repair Wizard which can be downloaded from Microsoft. Follow the directions below to resolve Auto Play not working on Windows XP.
A client computer recently had an issue launching Internet Explorer. Every time that you would click on Internet Explorer or Firefox the browser would attempt to launch and then immediately close. I finally decided to try and update AVG Antivirus and Antispyware but the update failed. At this point I was pretty sure that AVG was the issue so I attempted to uninstall AVG which also failed. Below I describe more information about the AVG uninstall error and how to remove AVG 8.5 from a Windows computer.
A client called me today saying that a computer I had recently removed the Personal Security Virus from now appeared to have another virus. I was surprised by this since I had left Microsoft Security Essentials installed and active. My first thought was that he must have disabled the virus software however when I started looking at the laptop this was not the case. Below I describe steps I took to resolve the issue that were unsuccessful in remove the Trojan:Win32/Dursg.C as well as what I finally did that resolved the issue.