Technology Insights

How to Remove HEUR:trojan.win32.generic Which Kaspersky Is Unable To Do

The HEUR:trojan.win32.generic is a nasty virus that is typically accompanied by a root-kit that can cause you  to loose everything on your hard drive. Kaspersky is not capable of removing this virus so instead you need to download and run Avast to get the job done. Follow the directions below to remove this trojan virus and any others that accompany it.

  1. Download and Install Avast: Visit the Avast web site http://www.avast.com and download the Professional addition that will give you a 60 day trial. Once downloaded run through the installer.
  2. Disable System Restore: Right click “My Computer” and select properties from the drop down menu. Click on the “System Restore” tab and check the “Turn Off System Restore”. Click the Apply button at the bottom of the configuration window followed by the OK button.

Technology Errors

Computer Continues to Reboot After Upgrade to Service Pack 3

There have been a bunch of problems for Windows XP users after upgrading to Service Pack 3. Many of these issues seem to be related to AMD processors and people have had issues in the past when upgrading to Service Pack 2. There are a couple steps to take to isolate the issue and then resolve the problem.

First while the computer is rebooting continue to tap F8 so that you can choose to stop on error instead of rebooting. Once you have reached the Windows Advanced Options Menu choose the following option so you can obtain information about the error causing the reboot: Disable Automatic Restart on System Failure.