Technology Errors

Retrospect Backup Software For Windows: Error 505 Backup Client Reserved

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As noted in a previous article I was tasked by a client with figuring out why their Retrospect Backup software for Windows was not working properly. Since I was not familiar with Retrospect I had to troubleshoot from the beginning. I started troubleshooting on the Windows 2003 R2 server running Retrospect and was able to easily see the log files showing the errors backing up one of the companies Exchange servers. When I attempted to manually backup a single mailbox on the Microsoft Exchange server I was receiving the same errors. Below I describe the Retrospect backup error and then explain step by step how I was able to resolve the error.

Technology Insights

Set Time For Polycom SoundPoint Phones Via CFG Files, Override DHCP NTP Settings For SoundPoint Phones

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While working on various things in a Asterisk VoIP deployment earlier I needed to override the DHCP NTP settings for a specific phone because this particular user was remote. The configuration file for their phone was actually using a different outbound proxy and SIP registration server address so they could operate remotely. One of the issues pointed out to me was the fact that the phone’s time was never correct and after some basic investigation I was able to locate the issue which is described below as well as how to override the DHCP NTP address settings via the Polycom SountPoint CFG (configuration) files.