Technology Insights

Set Time For Polycom SoundPoint Phones Via CFG Files, Override DHCP NTP Settings For SoundPoint Phones

While working on various things in a Asterisk VoIP deployment earlier I needed to override the DHCP NTP settings for a specific phone because this particular user was remote. The configuration file for their phone was actually using a different outbound proxy and SIP registration server address so they could operate remotely. One of the issues pointed out to me was the fact that the phone’s time was never correct and after some basic investigation I was able to locate the issue which is described below as well as how to override the DHCP NTP address settings via the Polycom SountPoint CFG (configuration) files.

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Information Security

How To Remove GimmieAnswers Spyware Virus, TDLS Alias Alureon

Earlier today a client called and said he had a virus or some spyware on his computer that could not be removed. The client was remote so I had to login to his computer to investigate. I used the typical tools such as Malwarebytes and Microsoft Security Essentials but the issue still existed. It seemed as if the computer had a proxy server configured but the proxy did not show underneath Internet Explorer connection settings or any of the other browsers. It didn’t happen all of the time but every now and then a pop up window would appear for the site GimmieAnswers.org and some other pop ups regarding “Daily Giveaway Contests” were also displaying. Below is more information on how the issue was resolved.

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Technology Errors

Brother IS015 GetMiscInfo – 1, Error Installing Brother MFL-Pro Suite Software

While working on a friends computer he asked if I could install the printer software for his Brother printer so I downloaded and attempted to install the Brother MFL-Pro Suite onto his computer. After downloading and unpacking the software I clicked down into what I thought was the correct folder and attempted to run the Setup.exe file to install the Brother printer software but I received an error which is explained below along with the correct information for installing the Brother MFL-Pro Suite software.

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Technology Insights

Turn VAIO Gate On, Turn VAIO Gate Off

Yesterday I was working on our landlords computer which was a Sony VAIO and at one point I needed to turn off VAIO Gate which is similar to the Windows Sidebar. Turning off VAIO Gate is fairly easy via the X in the right corner of the VAIO Gate drop down and you can easily set it to not start when Windows starts. I describe both of these items as well as how to start VAIO Gate automatically.

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