Technology Insights

How To Install Google Analytics JavaScript For KBPublisher Knowledge Base Software

I recently installed Google Analytics JavaScript on a clients KBPublisher installation and figured someone else may find this useful. In the past it has been recommended to put the Google Analytics JavaScript code into the footer of your web site however Google has now released asynchronous tracking code that can be installed in the header safely. Below is information on the Google Analytics asynchronous JavaScript to be placed in the header of the KBPublisher default template. You can apply the same logic though if you have installed a different template for KBPublisher knowledge base software.

Technology Insights

Unable To Remove AVG 8.5 From Windows Computer: Error Avg9DetectedDlg

A client computer recently had an issue launching Internet Explorer. Every time that you would click on Internet Explorer or Firefox the browser would attempt to launch and then immediately close. I finally decided to try and update AVG Antivirus and Antispyware but the update failed. At this point I was pretty sure that AVG was the issue so I attempted to uninstall AVG which also failed. Below I describe more information about the AVG uninstallĀ error and how to remove AVG 8.5 from a Windows computer.

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Microsoft Security Essentials Unable To Remove Trojan:Win32/Dursg.C Found In lsass.exe

A client called me today saying that a computer I had recently removed the Personal Security Virus from now appeared to have another virus. I was surprised by this since I had left Microsoft Security Essentials installed and active. My first thought was that he must have disabled the virus software however when I started looking at the laptop this was not the case. Below I describe steps I took to resolve the issue that were unsuccessful in remove the Trojan:Win32/Dursg.C as well as what I finally did that resolved the issue.

Technology Insights

Roxio 2010: The File You Are Trying To Use Cannot Be Edited, And Has Not Been Added

When using Roxio Creator Premier 2010 to encode a video to DVD format and burn to disc I received an error. I have been burning AVI, MPEG, MP4, Quicktime, and other video formats using this version of Roxio Creator 2010 for some time so I was surprised to receive an error. Initially I thought that the error was caused by file permissions on the file because a friend had provided it to burn and this was the only initial difference that I could find with the video versus other videos that I had burned. Below I describe how to troubleshoot this error and what I eventually did to resolve and move past this error. In the end I was able to burn this video using Roxio Creator 2010.

Technology Insights

Connect To Windows Remote Desktop Using A Different Port Than TCP RDP Port 3389

There are numerous reasons that you may either want to connect to Windows Remote Desktop on a different port or have Remote Desktop listen on a different port. The primary reason I wanted to configure this was my ISP does network scans every couple of months and if you have external ports listening they will suspend your service in an attempt to both cut down on viruses, spam, and to get you to upgrade your service to a business account that allows you to run servers. I wanted to be able to connect to a Windows Vista box at my house remotely and one of the ports included in my ISP’s scan list is the RDP (Remote Desktop Protocol) TCP port 3389. To get around this you can either configure RDP to run on a different port and simply use your router to directly NAT through the new port or I suggest you simply using Port Forward on your router to route another port from the external IP address to the TCP RDP port 3389 on the Windows computer running Remote Desktop. Below I describe connecting to a port other than the default TCP port 3389 from the Remote Desktop client.