Technology Errors

ATT iPhone Visual Voicemail Not Working After iPhone 3.1 Firmware Upgrade

After upgrading my iPhone to firmware version 3.1 my Visual Voicemail stopped working. Initially I wasn’t sure what the issue was but I was not receiving voicemail via the iPhone. I did finally find out that I could retrieve the voicemail by holding the 1 key which will then dial voicemail and let you retrieve your voicemail. If you are able to retrieve your voicemail by holding the 1 key but the voicemails are not showing up in the iPhone voicemail interface then there is an issue with what ATT calls Visual Voicemail.

Technology Insights

Reset Your iPhone to Factory Default Settings or Reset iPhone Network Settings

We wrote an article recently about restoring your iPhone to the original settings by restoring the firmware on the iPhone and then backing up your settings. Sometimes simply resetting the iPhone settings will resolve conflicts or functionality you may have lost because of a setting that was changed. There may also be cases where you need to reset the iPhone network settings which can be completed from the same location. Follow the directions below to factory default the settings on your iPhone or to factory default the network settings only.

Technology Insights

How to Restore Your iPhone to Original Settings and Restore From a Backup

There are various scenarios where you may need to restore your iPhone to the original settings. After restoring to the original settings you can then restore your iPhone from a backup but the problem with this may be the initial conflict could have been caused either by a setting or an application installed on the iPhone. Recently I reset my iPhone to its original settings because I thought it would resolve an issue I was having with Visual Voicemail however it did not end up resolving my issue because after restoring from the backup the conflict that caused Visual Voicemail to not work was restored and so Visual Voicemail stopped working again. I will explain the details behind that in another post but below I describe the process of first restoring the original settings to the iPhone followed by restoring everything else from a backup.

Technology Insights

How to View Trillian Connection Admin Messages Such as Yahoo Admin

With Trillian you may from time to time get connection admin messages that describe some sort of problem. At times these error messages or warning messages will pop up when Trillian starts and you may be in a hurry to just close them out so you can get on with working. The problem with this is that if the issue needs to be resolved you may not know how to retrieve these messages. One such error could be similar to my last post that described an error with the Yahoo Messenger plugin so in this case the error message came from the Yahoo Admin.

Technology Errors

Trillian Yahoo! Admin: You are using an older version of Yahoo! Messenger that is no longer supported.

When starting Trillian I continue to get an error message regarding Yahoo being old version that is no longer supported. The specific error that comes from Yahoo Admin is listed below.

Trillian Yahoo Admin Error:
You are using an older version of Yahoo! Messenger that is no longer supported. Please upgrade by downloading the newest version by going to: http://messenger.yahoo.com/download.php.