While assisting a client troubleshooting some issues with their APC Smart-UPS 3000 RM I was unable to login to the web interface to grab information from the logs. When attempting to login via the web interface I received a message stating that someone else is currently logged in as shown in the below example image.
APC UPS Web Interface Stating Someone Is Logged In:
After asking around it was determined that nobody else was logged in or had been logged in for quite some time. Resolving this issue is easy though I wanted to point it out because you may not think to do this to resolve the issue logging into the web interface. So to resolve all you need to do is telnet into the device and logoff properly by typing the “4” button. Once you have done this you should be able to login via the web interface of the APC Smart-UPS 3000 RM without issue.
**UPDATE** Thanks to mike in the comments below for offering a second method to accomplish the same task. Add /logout.htm to the end of the URL and that should also accomplish the same goal of logging out the user. Thanks mike!
APC Smart-UPS RM SMT3000RM2U 2700W/3000VA 2U 120V LCD UPS System (Electronics)
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APC SMART-UPS 2200 3000 SU2200NET SU3000NET RBC 11 RBC11 REPLACEMENT BATTERY CARTRIDGE – NOT FOR SUA2200/SUA3000 (Electronics)
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Accessing /logout.htm should also do the trick.
Hello mike,
Awesome. I was not aware of that… Thanks for sharing.
Thanks.
alex
chief,
thanks. problem solved :)
Hello remco,
No problem. Thanks for taking the time to leave feedback.
Thanks.
alex
Thanks for the Trick to Accessing with /logout.htm on the end
Ralf
Hello Ralf,
Thanks for posting feedback.
Thanks.
alex
Neither worked for us. Disabled the port on the switch, tried telnet, ssh, http : // apc /logout.htm. Need to go on-site and pull the card or use serial I guess.
Hello JB,
Sorry to hear that. Would love to hear how you eventually resolved the issue.
Thanks.
alex
Mike,
Thanks for your trick buddy. It worked for me.
Regards,
Sanjay
Hello Sanjay,
No problem. Thanks for taking the time to leave feedback.
Thanks.
alex
Worked for me! thanks.
Hello Jeremy,
No problem. Thanks for taking the time to leave feedback.
Thanks.
alex
It work! Thank you so much!
First place I looked, your solution: problem solved.
Thank you!
AGRADECIDO, DESDE CHILE!!!
Doesn’t work for me