The other day Martin and I were changing some things around on the computer shop’s network and we needed to modify the IP address of the credit card machine so it would operate properly on our new setup. While changing the Internet Protocol address isn’t very hard the issue we ran into was figuring out how to type a period after each octet of the IP. After some fooling around we figured it out and we have explained all of the steps below to modify the IP address of a Vx570 CC machine.
Verifone Vx570 Credit Card Machine Sales Screen:
The Verifone Vx570 countertop credit card machine is a great sales tool for stores all over the world. It provides a ton of functionality outside of simple credit card transactions. Below are simple instructions on how to modify the IP address on the Vx570 including how to type a dot in between octets of the Internet Protocol address.
Modify The IP Address Of A Verifone vx570 Credit Card Machine:
- Vx570 Configuration Screen: From the initial sales screen shown in the image above click the “*” key twice to open the screen shown below.
Now click the F2 button to open the initial configuration screen on the Verifone Vx570 as shown in the below example image.
Now click the far right purple button that has Reports right above it and is below the Calculator looking icon in the bottom right corner of the screen to show various configuration options as shown in the below example image.
- Vx570 Ethernet Config: Now click the F2 button to the right of IP and below Ethernet Configuration to launch the Verifon Vx570 Ethernet Configuration screen as shown in the below image.
- Vx570 IP Configuration: Once you are on the IP Settings screen displayed in the above example image you can scroll back and forth through the various settings that can be modified by clicking the F1 and F2 buttons. Once you come to IP Settings click the F3 or Edit button to modify the IP address. The initial screen that will display looks similar to the below image noting if the IP address is set as Static or DHCP.
- Vx570 IP Settings: Once you are on the IP Settings screen displayed above verify the IP Settings are Static and not DHCP. If the IP Settings are set to DHCP then click the F3 button next to Edit and modify DHCP to Static.
- Vx570 IP Address: Once the IP Settings have been set to Static click the F2 button next to Next until you reach the screen displayed in the below example to modify the IP Address.
Click the F3 button next to Edit to modify the IP address to display the below IP Address edit screen.
Entering the IP address is what made me want to write this article since it took me a minute to figure out how to type a “.” or period. After I figured it out it makes total sense. To type a period or dot on the Vx570 click the 1 key followed by clicking the ALPHA button located in the middle of the top row of buttons. Once you have entered the IP address click the Green Enter button located in the bottom right corner to save the settings.
- Save Vx570 Settings: Follow the steps to get back to the main configuration menu while making sure to click any buttons that indicate the settings will be saved. Another item that may cause you problems is getting the Verifone Vx570 back to functioning as a credit card machine. Simply click the * button twice and then select the F3 button next to CREDIT/DEBIT.
That is all you need to do to configure your Verifone Vx570 to communicate on your network with a static IP.
2 1/4″ x 80′ Thermal Paper (50 Rolls), Works for Verifone Printer Tranz 420, Verifone Vx510, Verifone Vx510LE, Verifone Vx570 (Office Product)
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Thank you very much for this article. I was at a clients office trying to figure it out, and Google led me here. This was exactly what I needed to know. I loved the detailed instructions, and step by step photos. I configured the IP, DNS, and GW no problem, however, I was still getting a http error. I did a ping, and it worked fine. I noticed it was using ssl so I checked the date and time, this of course was wrong. I set those and the connection went right through.
Thanks again,
Dusty
Hello Dusty,
No problem at all. I figured this article may help someone out in your exact scenario so thanks for taking the time to leave feedback.
Thanks.
alex
I just bought the VX 570 and it keeps on saying comm server failed. I was told the machine is no good got it exchanged and same problem. Can you help please?
Hello Ron,
I believe that error can indicate many different things but primarily it is a network issue. Make sure the network is configured properly and the device has access to the Internet. Unfortunately we no longer have one of these machines so my assistance will be limited. When you find a resolution let us know what it is and others will find the information useful.
Thanks.
alex
Replace the Litium battery and check the time and date.
Hello,
How did you Ping the machine?
Thanks!
This is just a fantastic article. I have been running in circles trying to get information on setting up the Vx 570 for Internet connection. This is just the information I needed at the right time. Thanks very much I truly appreicate it.
Hello Marcus,
No problem at all. We are glad to know you found the article helpful and appreciate you taking the time to let us know!
Thanks.
alex
Alex,
Would you have any information on the requirements to connect this terminal through the internet? Anything on Subject Mass/Gateway how to input/where does it go? Is there an issue where dial would be available will connected through internet to cause a security issue?
Hello Marcus,
Not sure what you are talking about. The information above should help it make the connections it needs to the Internet to contact the correct payment gateway and security is handled on their end.
Thanks.
alex
Hey Great Article i was there for hours trying to figure this “.” out.
Thanks
Hello luis,
No problem. Glad our article helped you figure it out! It seems like its a little harder than it should be to type a “.” in the Verifone vx570 which is why we wrote the article to hopefully save others some time figuring it out! Thanks for taking the time to leave feedback.
Thanks.
alex
That was really helpful. Couldn’t figure out that IP portion. Thanks!!
Hello Troy,
No problem. Thanks for posting feedback.
Thanks.
alex
Thanks for this post. I’m using a VX510, and I couldn’t figure out how to get to the CommServer menu without rebooting the device. I needed to assign a static IP to the VX510, and it turns out that the same method applies for both models.
Hello Nate,
No problem. Thanks for taking the time to post feedback.
Thanks.
alex
Thank you Alex!
I could not figure out how to get the . between octets. I must have pushed every button combination except the 1 FOLLOWED BY the Alpha key…very frustrating!
Thanks again for posting this!
Hello Bernie,
Not a problem. Thanks for posting feedback.
Thanks.
alex
Reading this was much faster than calling support at the credit card company, thanks for posting!
Hello Dexter,
No problem. Thanks for taking the time to post feedback.
Thanks.
alex
Just another “me too”… thanks for posting the information, couldn’t find a darn thing from the vendor that showed this… and yet it makes sense once you know. :)
…birg
Ha, can’t even spell my name right. :)
…brig
Hello Brig,
No problem at all. Thanks for taking the time to leave feedback.
Thanks.
alex
Hello Alex ,great post and help me a lot .
I configured the IP, DNS and Gateway, I did a ping, and it worked.
I selected Troubleshooting and verify all OK responses are received.
When I try use the machine show me the message “Connection Failed”.
When I try download TCP show me the message “Connection to Host Failed” .
P.S. I use telephone line, I never used before Internet connection on this machine.
Thank you
Hello, i can’t find info about vx510 network problem, my terminal don’t connect automaticly and every morning we have to connect it manualy. Can anyone help ?
You need to go into your computers router settings and under the ip address set for your terminal, you need to select “forever” as the lease term. This way the computer doesn’t assign a random lease to your terminal every morning or every few hours and your terminal doesn’t has to guess which new ip address to connect to causing connection failure issues.
Kevin
Hello Kevin,
That would be another method to accomplish this however this article is about setting a static IP on the device itself which means at that point the device is no longer using DHCP at all.
Thanks.
alex
Thank you!
I was having a tough time figuring out the “.” too. Your article was spot on!
THANK YOU!!!!! Saved my butt.