Earlier today I was about to write an article but was first going to prepare some images for that article when I attempted to launch Photoshop. During the launch of Adobe Photoshop CS4 on my Windows 7 Ultimate 64-bit laptop the application crashed which I have seen before and simply restarting the application resolved the issue. This time when I attempted to restart Photoshop the exact same thing would happen each time. Below I describe the specific error message that displayed during the Photoshop crash and what I did to resolve the problem.
Adobe Photoshop CS4 Has Stopped Working:
The initial error message that pops up to tell you that Photoshop has stopped working did not have the details listed below such as the example below. To see the details once you receive a message like this click the Details link at the bottom left side of the pop up message. I suggest doing this each time you receive a message from Windows 7 letting you know that there is an issue. You may not understand the details every time but there is a chance that you can gain more information about the issue no matter your skill level. Instead of clicking the “Close the program” option you should try clicking “Check online for a solution and close the program” which may or may not find out more details about the problem. Once you do click the option to check online the below window will appear on your Windows 7 desktop.
Adobe Photoshop CS4: Windows Is Checking For A Solution To The Problem
It will take a minute or so but once Windows is done searching for more details and a solution to the problem a new Window will appear asking if you want to send the information to Microsoft or cancel as shown in the below example.
Adobe Photoshop CS4: Send More Information About The Problem
Depending on the software I am using I will click the Send Information button to send the application crash data to Microsoft or click Cancel to not send the information. Regardless of that choice you should click the “Details” link in the lower left side of the window to try and understand the issue better. In this example Photoshop displayed links to three local files, which included an .xml file, a .txt file, and a .mdmp file, that would help describe the issue in more detail. I opened each of these files but still was unable to determine the exact problem. After reviewing all of the information I was unsure technically of exactly what the issue was.
Resolve Adobe Photoshop CS4 Crash On Application Launch Issue:
After I had made notes of the crash details I attempted to restart the Photoshop application but it continued to crash with the same information noted from the first crash. Since I wasn’t sure what else to do I decided to attempt to reboot hoping that there was some form of process conflict that would resolve the issue. Sure enough upon reboot Adobe Photoshop CS4 launched without issue. While I don’t normally recommend rebooting your computer to resolve problems in this case it makes sense to try that without getting in to attempting to repair the application or something similar.