After switching your ISP(Internet Service Provider) your email accounts seem to no longer be functioning. Typically this is caused by the outgoing (SMTP) mail server not being accepted from the new Internet providers network. This is normal and one of the main tools that ISP’s use to fight Spam e-mails. They do not allow people not on their network to send email using there email servers. Follow the steps below to change your outbound mail server to your new provider so you can still use the email account from your old Internet provider.
One bit of information you will need before you begin is the SMTP server of your new provider. You can either look this up on the Internet or you can call your new providers technical support and they should be able to provide it to you.
The below howto is for Outlook Express but can be applied to most mail programs if you can locate your Outgoing or SMTP mail server setting within the email application.
- Open Outlook Express: Double click on Outlook Express to open it.
- Open Accounts: Click Tools in the top menu and choose Accounts from the drop down.
- Choose Account: Click the Mail tab and then highlight the account you are having trouble with and click the Properties button on the right.
- Modify Outgoing SMTP Server:Now click on the Servers tab and modify the Outgoing mail (SMTP) with the SMTP server you acquired from technical support. It will typically be something like smtp.yourprovider.com or mail.yourisp.com.
- Save and Close: Now click Apply followed by OK. Click the Close button for the Internet Accounts window.
- Verify and Test: Now click the Send and Receive button and verify the changes have resolved the problem.
You should now be able to send and receive email using your old providers email address over your new ISP’s network.
