A client of mine had me troubleshoot a problem on one if his Windows Vista laptops running PowerDVD DX 8.1 to play DVD’s from the internal DVD drive. I have used PowerDVD in the past but it has been awhile so I wasn’t exactly sure what the problem was right away. He said that one of his sons had been messing with the *function button along with the number keys at the top and the sound stopped working. I looked through each of the possibilities and nothing made sense that could have caused the sound to quit working.

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