Feb 01 2012

APC UPS, Someone is currently logged into the APC Management Web Server

Posted by alex in Insights at 8:26 PM

While assisting a client troubleshooting some issues with their APC Smart-UPS 3000 RM I was unable to login to the web interface to grab information from the logs. When attempting to login via the web interface I received a message stating that someone else is currently logged in as shown in the below example image.

APC UPS Web Interface Stating Someone Is Logged In: 

APC Smart UPS 3000 Stating Someone Is logged In

After asking around it was determined that nobody else was logged in or had been logged in for quite some time. Resolving this issue is easy though I wanted to point it out because you may not think to do this to resolve the issue logging into the web interface. So to resolve all you need to do is telnet into the device and logoff properly by typing the “4″ button. Once you have done this you should be able to login via the web interface of the APC Smart-UPS 3000 RM without issue.

**UPDATE** Thanks to mike in the comments below for offering a second method to accomplish the same task. Add /logout.htm to the end of the URL and that should also accomplish the same goal of logging out the user. Thanks mike!

Support Question Defense & Purchase From Amazon
See larger image

APC Smart-UPS RM SMT3000RM2U 2700W/3000VA 2U 120V LCD UPS System (Electronics)

List Price: $1,341.60 USD
New From: $823.00 In Stock
Used from: $729.99 In Stock
Support Question Defense & Purchase From Amazon

Support Question Defense & Purchase From Amazon
See larger image

APC SMART-UPS 2200 3000 SU2200NET SU3000NET RBC 11 RBC11 REPLACEMENT BATTERY CARTRIDGE UPS BATTERY PACK (Personal Computers)

List Price: $349.99 USD
New From: $200.00 In Stock
Support Question Defense & Purchase From Amazon

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This entry was posted on Wednesday, February 1st, 2012 at 8:26 PM and is filed under Insights. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.

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13 Responses to “APC UPS, Someone is currently logged into the APC Management Web Server”
  1. mike says:
    March 13, 2012 at 9:31 PM

    Accessing /logout.htm should also do the trick.

    [Reply]

    alex Reply:
    April 8th, 2012 at 10:53 PM

    Hello mike,

    Awesome. I was not aware of that… Thanks for sharing.

    Thanks.
    alex

    [Reply]

    Reply
  2. remco says:
    August 14, 2012 at 6:42 AM

    chief,

    thanks. problem solved :)

    [Reply]

    alex Reply:
    December 22nd, 2012 at 7:17 PM

    Hello remco,

    No problem. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

    Reply
  3. Ralf says:
    August 29, 2012 at 2:56 AM

    Thanks for the Trick to Accessing with /logout.htm on the end

    Ralf

    [Reply]

    alex Reply:
    December 22nd, 2012 at 7:20 PM

    Hello Ralf,

    Thanks for posting feedback.

    Thanks.
    alex

    [Reply]

    Reply
  4. JB says:
    August 29, 2012 at 3:23 PM

    Neither worked for us. Disabled the port on the switch, tried telnet, ssh, http : // apc /logout.htm. Need to go on-site and pull the card or use serial I guess.

    [Reply]

    alex Reply:
    December 22nd, 2012 at 7:21 PM

    Hello JB,

    Sorry to hear that. Would love to hear how you eventually resolved the issue.

    Thanks.
    alex

    [Reply]

    Reply
  5. Sanjay says:
    August 30, 2012 at 12:44 PM

    Mike,

    Thanks for your trick buddy. It worked for me.

    Regards,
    Sanjay

    [Reply]

    alex Reply:
    December 22nd, 2012 at 7:21 PM

    Hello Sanjay,

    No problem. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

    Reply
  6. Jeremy Tally says:
    September 26, 2012 at 1:50 PM

    Worked for me! thanks.

    [Reply]

    alex Reply:
    December 22nd, 2012 at 3:46 PM

    Hello Jeremy,

    No problem. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

    Reply
  7. Kenny Goh says:
    March 24, 2013 at 10:48 PM

    It work! Thank you so much!

    [Reply]

    Reply
  8.  
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