While assisting a client troubleshooting some issues with their APC Smart-UPS 3000 RM I was unable to login to the web interface to grab information from the logs. When attempting to login via the web interface I received a message stating that someone else is currently logged in as shown in the below example image.

APC UPS Web Interface Stating Someone Is Logged In: 

APC Smart UPS 3000 Stating Someone Is logged In

After asking around it was determined that nobody else was logged in or had been logged in for quite some time. Resolving this issue is easy though I wanted to point it out because you may not think to do this to resolve the issue logging into the web interface. So to resolve all you need to do is telnet into the device and logoff properly by typing the “4″ button. Once you have done this you should be able to login via the web interface of the APC Smart-UPS 3000 RM without issue.

**UPDATE** Thanks to mike in the comments below for offering a second method to accomplish the same task. Add /logout.htm to the end of the URL and that should also accomplish the same goal of logging out the user. Thanks mike!


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14 Responses to “APC UPS, Someone is currently logged into the APC Management Web Server”
  1. mike says:

    Accessing /logout.htm should also do the trick.

    [Reply]

    alex Reply:

    Hello mike,

    Awesome. I was not aware of that… Thanks for sharing.

    Thanks.
    alex

    [Reply]

  2. remco says:

    chief,

    thanks. problem solved :)

    [Reply]

    alex Reply:

    Hello remco,

    No problem. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  3. Ralf says:

    Thanks for the Trick to Accessing with /logout.htm on the end

    Ralf

    [Reply]

    alex Reply:

    Hello Ralf,

    Thanks for posting feedback.

    Thanks.
    alex

    [Reply]

  4. JB says:

    Neither worked for us. Disabled the port on the switch, tried telnet, ssh, http : // apc /logout.htm. Need to go on-site and pull the card or use serial I guess.

    [Reply]

    alex Reply:

    Hello JB,

    Sorry to hear that. Would love to hear how you eventually resolved the issue.

    Thanks.
    alex

    [Reply]

  5. Sanjay says:

    Mike,

    Thanks for your trick buddy. It worked for me.

    Regards,
    Sanjay

    [Reply]

    alex Reply:

    Hello Sanjay,

    No problem. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  6. Jeremy Tally says:

    Worked for me! thanks.

    [Reply]

    alex Reply:

    Hello Jeremy,

    No problem. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  7. Kenny Goh says:

    It work! Thank you so much!

    [Reply]

  8. Clucksworth says:

    First place I looked, your solution: problem solved.

    Thank you!

    [Reply]

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