For some reason today I could not scan an item on our Brother MFC-5890CN printer to my Windows 7 laptop today at the computer shop. It has been a couple weeks since I needed to scan something to my computer however it has never had a problem in the past. Today though when I attempted to scan a document using the Brother ControlCenter3 software it failed to connect to the Brother printer. The interesting thing is that when I attempted to configure the device remotely using the same Brother ControlCenter3 software it worked without an issue. I initially thought it was some form of firewall issue either on my computer or on the firewall at the computer shop however that was not the issue. Below I describe the error in more detail as well as how I resolved the problem.

Error Scanning Document On Brother MFC-5890CN Using ControlCenter3 Software:

TW-Brother-MFC-5890CN-LAN-Scanner

Once you click on OK in the above error pop up another window will display as shown in the below example image.

Brother ControlCenter3 Scanning Failed

As you can see above a couple recommendations are made in the first error message that displays however none of those suggestions helped resolve the problem of scanning a document to my computer. Next I looked through the Brother programs that were installed and noticed the Installation Diagnostics application so I decided to run that. The below example image shows the output of running the Installation Diagnostics application.

Brother Installation Diagnostics Application Output:

Installation Diagnostics: MFC-5890CN LAN

Notice that everything except for the Remote Setup failed. Running this application gave me an idea to troubleshoot which was the fact that maybe the ControlCenter3 application is attempting to contact the DNS name instead of the IP address itself and for some reason it used to be able to reach the MFC-5890CN by name and now it cannot. I added the internal IP address of the device along with the name listed in the above output of the Installation Diagnostics and this resolved the problem.

To add a entry to your local computer open the hosts file in your favorite text editor, such as notepad, Notepad++, etc., which is located at the below path.

Windows 7 hosts File Path:

C:\Windows\System32\drivers\etc\hosts

You will need to add an entry similar to the below and then save the hosts file. Make sure when you save the hosts file that it is saved without a file ending such as hosts.txt because this will not work.

Windows 7 hosts File Entry For Brother Printer:

# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

# localhost name resolution is handled within DNS itself.
#	127.0.0.1       localhost
#	::1             localhost
192.168.1.44       BRN008077D4CB10

Notice the last line in the hosts file that provides a DNS mapping of BRN008077D4CB10 to 192.168.1.44 which is the internal address of the Brother MFC-5890CN printer on our local network. Once this entry was made I was able to scan documents using ControlCenter3 again without issue. Once you are able to scan via the ControlCenter3 software you will receive a message to let you know that the scan has started as shown in the below example image.

Brother MFC-5890CN Scan Started Via ControlCenter3 Software:

Brother MFC-5890CN Reading From The Device


List Price: $39.99 USD
New From: $28.50 USD In Stock
Used from: Out of Stock


List Price: $29.99 USD
New From: $24.44 USD In Stock
Used from: Out of Stock

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36 Responses to “TW-Brother MFC-5890CN LAN Scanner Error TW006, Cannot Scan From Brother Printer”
  1. Darren says:

    There is another solution to this as well which doesn’t require messing with the hosts file.
    Go to Control Panel, select Scanners and Cameras.
    If it doesn’t automatically appear, type scanner in the search box in the upper right after opening control panel.
    Highlight the Scanner in question. Mine is a Brother MFC-7820N.
    Click Properties.
    Click Yes on the UAC warning.
    Click the Network Setting tab.
    Pick the static IP address you have configured for the machine.
    I’d highly recommend not configuring the printer and fax to use DHCP because if their address changes, both the mapping in the hosts file and any address you configure for the scanner will be wrong.
    Set your router to start assigning DHCP addresses at x.x.x.50 or something and use the bottom of the range for your printer, scanner, router, bridges, SAN devices etc.

    [Reply]

    alex Reply:

    Hello Darren,

    Thanks for taking the time to write details about a different solution. We have not used the method you mention above however I am sure others will find this information helpful.

    Thanks.
    alex

    [Reply]

    jake Reply:

    what do you mean by assigning dhcp address as you previously mentioned giving the MFC static Ip

    [Reply]

    alex Reply:

    Hello jake,

    He is saying that you should set the range of DHCP addresses assigned by the router to be above .50 and the static IP’s should be below .50.

    Thanks.
    alex

    [Reply]

    jake Reply:

    do you know anything about error tw007.

    [Reply]

    alex Reply:

    Hello jake,

    Unfortunately I am not familiar with error tw007. If you locate the details to the error and/or a resolution to the problem let us know what it is so the next person with a similar issue can find resolution here.

    Thanks.
    alex

    [Reply]

  2. Lionel says:

    Darren – your solution works as a charm. Excellent

    [Reply]

    alex Reply:

    Hello Lionel,

    Glad to hear you were able to resolve the issue with your Brother printer by using the information posted by Darren above. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  3. Michael says:

    Thanks Darren, it really works!!!

    [Reply]

    alex Reply:

    Hello Michael,

    Glad to hear Darrens information helped you out. Thanks for posting feedback.

    Thanks.
    alex

    [Reply]

  4. prin_tech says:

    how to fix unable to clean 52, pls help me,…
    to my brother mfc-5890cn, i try all my knowladge but not work,. pls help me tnx.

    [Reply]

    alex Reply:

    Hello prin_tech,

    Unfortunately I have not run into that error. If you find a resolution let us know what it is.

    Thanks.
    alex

    [Reply]

  5. Philip Argy says:

    Fantastic! This has solved a problem I have been trying to solve for a week after adding a new printer to my network! One tip: you’ll need to ensure that the device IP address in the hosts file is the static IP address in your LAN – otherwise it will be lost if DHCP allocates a different IP address at the next renewal.

    [Reply]

    alex Reply:

    Hello Philip Argy,

    Good to hear. Thanks for providing the tip for others.

    Thanks.
    alex

    [Reply]

  6. Haresh says:

    Thanks for this info Alex. Have been struggling for the past 6 months with this issue, when scanning to my laptop stopped. Had read elsewhere the suggestion posted by Darren, but that too didn’t work for me.

    Would still work to our desktop and a second laptop, so worked around it, but scanning suddenly stopped to our desktop too last week. Several calls to Brother’s helpdesk when the problem orginally surfaced didn’t help.

    I still run XP, but your solutions were still relevant and worked.

    Many, many thanks.
    Haresh

    [Reply]

    alex Reply:

    Hello Haresh,

    No problem man. Sorry to hear about all of your troubles but it is always great to hear when one of our articles has helped someone out! Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  7. george says:

    Hello Darren,

    Could you write step by step your solution?

    I will be very glad.

    Thank.
    george

    [Reply]

    george Reply:

    by the way I have a Brother MFC-415W

    [Reply]

    alex Reply:

    Hello george,

    He already has step by step instructions noted above.

    Thanks.
    alex

    [Reply]

  8. Curt says:

    Alex – wanted to thank you for this post! I have been having intermittent connectivity problems with my brother, and your fix to add the IP to the Hosts file has fixed my issue.

    Thanks a bunch!

    Curt

    [Reply]

    alex Reply:

    Hello Curt,

    Great to hear and you are welcome. Thanks for taking the time to post feedback.

    Thanks.
    alex

    [Reply]

  9. Ann says:

    Thank you Darren!!!
    I have been battling my Brother scanner issue since last April… Have been at my wits end. Finally a solution that works! I wish this solution was published on the Brother website.
    Thanks again!

    [Reply]

    alex Reply:

    Hello Ann,

    Thanks for leaving Darren feedback.

    Thanks.
    alex

    [Reply]

  10. Dan says:

    I am having all sorts of problems

    All of the connection status’ fail!

    the machine in use is Windows 7 64bit
    MFC-2930CW is connected wireless

    Have windows firewall disabled.
    Reinstalled the program from Brother three times.!!

    Still does not work

    However, the device is discovered in Scanners and Cameras
    and in the CC3 program but it does not connect.

    [Reply]

    alex Reply:

    Hello Dan,

    Did you attempt the solution in the article? With the device being discovered in Scanners and Cameras it indicates that the solution in the article will resolve your problem. Also you might look at Darren’s comment above which will also resolve the issue.

    Thanks.
    alex

    [Reply]

  11. Lars says:

    Hello

    I have a MFC-J6910DW and use windows 7 64bit. I have change the ip to static and the printer and scanner works fine now. But i can still not scan if press the scan button. Anyone know what to do?

    [Reply]

    alex Reply:

    Hello Lars,

    I believe you have to hit the button and in the menu select send to computer with the IP of the computer.

    Thanks.
    alex

    [Reply]

  12. sham sigh says:

    scanner error 12 is on display on the screen. The printer is no photo copy and print. if i first take print command then on the printer then priter print the page otherwise not. Tell me what is the problem and how i can solve it.
    Regds.
    Sham Siggh

    [Reply]

    alex Reply:

    Hello sham,

    We removed your number from the post as we do not allow phone numbers to be posted. Also the article was written about a specific Brother printer issue which yours appears to be different from and unfortunately we do not have an answer for your specific issue. Once you are able to resolve feel free to post back what resolved the issue.

    Thanks.
    alex

    [Reply]

  13. Daniel says:

    Thank you very much for this article, worked like a charm. :)

    [Reply]

    alex Reply:

    Hello Daniel,

    Great to hear. No problem. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  14. Mamoon69 says:

    I have similar issue with my Brother MFC-J6510DW. When I use ADF and a paper jam occurs, the scanner will never operate again unless I do the following:
    1. Terminate “Reading from the device” program which is listed in Task Manager.
    2. Terminate ‘BrCcUxSys” process (Description says: “ControlCenter UX System”).
    3. Remove all documents from ADF including jammed one.
    4. Turn OFF the printer, then ON again.
    5. Run “ControlCenter4″ program from the start menu.
    6. Place documents back on ADF, including jammed & scanned ones because when I terminate the scanning program/process, all scanned documents are lost without saving.

    Then, and only then, I can continue scaning my documents. I find this thing frustrating as the rate of ADF jamming on my Brother MFC-J6510DW is higher than my other HP LJ-1536dnf MFP which -the latter- handles documents much more efficiently & with speed.

    I wanted to share my 1-month experience with Brother MFC-J6510DW hoping to help others.

    [Reply]

    alex Reply:

    Hello Mamoon69,

    Thanks for posting these details! This is the type of information that will either assist others with a workaround similar to yours or help them make an educated guess in terms of purchasing a new all-in-one printer.

    Thanks.
    alex

    [Reply]

  15. Daniel says:

    I tried the steps above with the Host File and static IP and I am still getting the same error TTW006, as shown in the screen shots.

    My wife’s MacBook Air can scan and print just fine. My windows 7 laptop can PRINT but just not scan.

    Like the original poster, this worked fine a few days ago. I have not done any windows or other updates to the system, it just flat stopped working. Re-install of the MFC software did not help and neither did several reboots of both the PC and the MFC Device.

    [Reply]

    alex Reply:

    Hello Daniel,

    Not sure what is going on if the above steps did not assist. Hopefully by now you have found resolution. If you did let us know what you were able to do to get this working again.

    Thanks.
    alex

    [Reply]

  16. Edmond says:

    I added the IP and name to the hosts file, but this did not fix the issue. I can scan if I use the control center, but if I use the scan to PC feature on the unit I get the above error and then cannot scan from the control center until I reboot the laptop. I’ve tried creating a share on the C: drive that everyone on the Domain can access but this did not fix it either. I am stumped if you have any advice I would appreciate it.

    [Reply]

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