Yesterday a friend contacted me about moving his site for Yahoo Small Business Web Hosting to another location. This typically can be challenging, regardless of web host, because of having to deal with someone else who has set this up and more than likely is not doing what they are supposed to be doing which is why the person wants to move the site in the first place. I was provided the Yahoo login information to the web and honestly had no idea how Yahoo Small Business has FTP set up. After logging in and searching around a bit I found the information I thought I needed and attempted to create an FTP user to login. After creating the FTP user I attempted to use the Yahoo FTP credentials in FileZilla to login but I continued to receive a “Critical Error” from the Yahoo FTP server. Below I describe the FTP error returned by Yahoo along with how I was able to work around the error.

FileZilla FTP Critical Error Connecting To Yahoo Small Business FTP:

FileZilla FTP Critical Error Connecting To Yahoo FTP

As you can see in the FileZilla output above the Yahoo FTP server appears to recognize the FTP username and FTP password but then generates an error. In fact there are two lines of errors stating “Error: Critical Error” and “Error: Could Not Connect To Server”.

After receiving the above error with the new user I had created underneath the Yahoo web hosting account I decided I would try the main Yahoo user account in case something was wrong with the FTP username and password I created. When attempting to connect to FTP using FileZilla with the main Yahoo account I received the same error. After digging a little deeper I noticed under the Yahoo Small Business Web Hosting Control Panel’s “Create & Update” section there is an alternate domain available to use for FTP. After clicking on the Create And Update section you will see a sub section called “File Management Tools” which will have the FTP server details which include an alternate FTP domain as shown below.

Yahoo Small Business Web Hosting FTP Alternate Domain Name:

Yahoo Web Hosting: Create & Update: FTP Alternate Host

I switched from using the primary FTP host which would be ftp.yourdomain.com to the FTP Alt Host instead and things worked without issue. I am assuming the account I had logged into either had some form of redirection set up that was causing an error or there is a bug in the Yahoo Small Business Web Hosting Control Panel of some sort.


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8 Responses to “Yahoo Small Business Web Hosting: Critical Error When Connecting To FTP Using FileZilla”
  1. adsl vnpt says:

    Well, your post is really useful for me at this time, thank you

    [Reply]

    alex Reply:

    Hello adsl vnpt,

    Good to hear. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  2. Jayme says:

    I was SO hoping this would work for me. I am still having the same “critical error” issues. It’s weird, sometimes it works, sometimes it doesn’t.

    [Reply]

    alex Reply:

    Hello Jayme,

    Sorry to hear it didn’t help out with your issue. Unfortunately I don’t have much more to offer since the above article outlines what resolved the issue for me and I was simply helping a client configure something on a web site so I don’t use Yahoo Small Business Web Hosting often.

    Thanks.
    alex

    [Reply]

  3. Jayme says:

    Thanks Alex!

    I actually found the solution to the problem I was having. I added a new FTP user. (For others who may have the “critical error could not connect” problem: Go to to Yahoo Small Business home, go to the “manage” tab and in that is “password manager”. You can add a new user there. Make sure the username is nothing similar to your Yahoo ID.)

    According to Yahoo sometimes simply changing the user can prevent FTP “critical error” issues.

    I haven’t had any issues since changing this. Yahoo!

    [Reply]

    alex Reply:

    Hello Jayme,

    Great to hear! Thanks so much for taking the time to reply with the information that resolved the issue! I am sure others will find it helpful!

    Thanks.
    alex

    [Reply]

    Serign Reply:

    Thanks Jayme!

    That worked for me… and thanks Alex for having this page up that led me to the solution in the comments.

    [Reply]

    alex Reply:

    Hello Serign,

    No problem regarding the page. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

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