Someone sent me a WebEx webcast they wanted me to view this afternoon. The file had a .WRF file ending which stands for WebEx Recording Format which is one of the two file formats that WebEx webcasts are saved as. The other format that WebEx files are saved as is the ARF or WebEx Advanced Recording Format. Typically you could simply download the WebEx Player available by clicking here however you may want to convert this video, which requires the WebEx Recording Editor, to provide to others in a format they can view without having to install an application. It took me awhile to figure out how to convert this file properly since I only seemed to be able to find the older WebEx Editor versions. I finally signed up for a trial account and was able to download version 3 of the WebEx Recording Editor which allowed me to convert to WMV format and from that I was able to convert to any other video format including AVI, MP4, XVID, and MPEG. Follow the directions below to first convert the .WRF to .WMV and then the second set of directions if you want to convert to another video format.

Convert WebEx .WRF Files To .WMV Format:

  1. Download WebEx Editor: Depending on the WebEx version of your .WRF file you most likely need the newest WebEx Editor which at the time of writing this article was WebEx Recording Editor version 3.0. You can download WebEx Recording Editor version 3.0 by clicking here. If by chance you need a newer version than 3.0 you could sign up for a trial account, click on downloads, install the newer version, and then follow the instructions below. If you need a previous version click one of the following version numbers; WebEx Editor Version 2.4 or WebEx Editor Version 2.8.
  2. Uncompress ATEditor: Right click on the ateditor-version-3.0.zip file and extract its contents. The file contains a single file which is ateditor-version-3.0.msi which is a Windows Installation file.
  3. WebEx Editor Installation: Now double click on the ateditor-version-3.0.msi file to begin the WebEx Editor installation. When you first click on the .MSI file you may get an “Open File – Security Warning” so if you do just click on the Run button to execute the installer. The first screen of the WebEx InstallShield Wizard is displayed below.

    WebEx InstallShield Wizard

  4. WebEx Editor License: After clicking the Next button from the WebEx Editor InstallShield screen above you will be required to agree to the WebEx Editor License Agreement displayed in the example image below. Click the radio button next to “I accept the terms in this license agreement” followed by the Next button to continue.

    WebEx Editor: License Agreement

  5. WebEx Editor Setup Type: After agreeing to the license above you will need to select Complete for the WebEx Editor setup type. Complete is the default option as displayed in the below example image so simply click the Next button to continue.

    WebEx Editor Setup Type

  6. WebEx Destination Location: Now verify the WebEx Editor destination location is where you want the application to be installed. Typically the default location is where the WebEx Editor should be installed.

    WebEx Editor Destination Location

  7. Install WebEx Editor: The next screen in the WebEx Editor InstallShield Wizard is verification you want to proceed with installing the application as shown below.

    WebEx Editor: Ready To Install The Program

    Click the Install button to install the WebEx Editor. The installation process should only take a short amount of time and will display a progress screen similar to the below.

    Installing WebEx Editor

    After a short amount of time the WebEx Editor will be installed and display the InstallShield Wizard Complete screen displayed below.

    InstallShield Wizard Completed

  8. Launch WebEx Editor: The WebEx Editor installation process will put a couple shortcuts on your desktop including shortcuts to WebEx Player, WebEx Recorder, and WebEx Recording Editor. Click on the shortcut to the WebEx Recording Editor to launch the application which is displayed below.

    WebEx Recording Editor

  9. Open .WRF File: Now click File in the top navigation menu of WebEx Recording Editor and browse to open the .WRF file you want to convert to .WMV. Once the file is open it will display similar to the below in the WebEx Editor.

    WebEx Recording Editor: Open WRF File

  10. Convert WRF To WMV: Once the WRF file is opened click on File in the top navigation menu again but this time select Export To which will open a Windows Explorer browse window so you can navigate to the location you want the converted WRF file or WMV file to be saved. You will also need to name the file and then click the Save button which will open the WMV Options window as displayed below.

    WebEx Recording Editor: WMV Options

    Unless you are familiar with the WMV conversion option you should leave the default options and then click the OK button to begin the WRF file conversion.

  11. Complete WRF Conversion: Once the OK button is clicked the WRF file conversion will begin as shown in the below example image.

    WRF Exporting To WMV

    Once the conversion is complete the above window will disappear and the WMV file should be available to play.

  12. Verify WMV File: Make sure to test the new WMV file to verify that it converted properly. You should also verify the sound in case you are missing a codec on your computer that is required by the conversion process.

Convert WebEx WRF File To AVI, MP4, MPEG, or XVID:

Once you have the .WMV file you can easily convert to other formats such as AVI, MP4, MPEG, and XVID using a program such as Any Video Converter which can be downloaded by clicking here. The file from download.com will be named avc-free.exe so double click that to begin the Any Video Converter installation process. Simply follow the AVC installation wizard and use all of the default settings. Once the installation is completed launch Any Video Converter which will look similar to the below.

Any Video Converter Start Screen:

Any Video Converter Start Screen

Once AVC is launched click on the Add Video button which is located right below the top navigation menu, browse to the WMV file that was converted from the WRF file, and click the Open button. Now on the right side of Any Video Converter you can select what file format you want to convert the WMV file to by clicking the drop down called Video Codec underneath of the Video Options. As you can see in the example image below there are numerous output options for the WMV file.

Any Video Converter: Video Codec Options

Any Video Converter: Video Codec Options

Once you have made the output video format selection click the Convert button which is located right next to the Add Video button that was clicked earlier. The conversion process might take awhile depending on output format and the size of the video so be patient. Once the conversion is completed you will find the converted WMV file in a folder called “Any Video Converter” located within the Windows users My Documents folder.

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60 Responses to “How To Convert .WRF Files To .WMV, AVI, MP4, XVID, or MPEG”
  1. Jeff says:

    Thanks for the walk through and links for the software.

    [Reply]

    alex Reply:

    Hello Jeff,

    No problem. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  2. Louise says:

    Hi Alex,
    I am trying to convert WRF to MWV and then to a format or multiple formats that will play using an Ipad, Iphone, Blackberry, etc. I am trying various video converters to see what will work but I have not had success yet with consistent playback on the Ipad and Iphones. Using Any Video Converter when you converted the WMV file with the MPEG4 video codec, what devices did you have success playing it back on?
    Thanks,
    Louise

    [Reply]

    alex Reply:

    Hello Louise,

    I was able to successfully play back on my iPhone but didn’t test in depth. I only did minimal testing though as I had generated these articles for Cisco WebEx specifically at their request. I know you may have some success with Any Video Converter if you modify the settings during the conversion. Hope that helps.

    Thanks.
    alex

    [Reply]

  3. Mollye says:

    The conversion works, sound is OK but the movie does not come across. Any recommendations?

    [Reply]

    alex Reply:

    Hello Mollye,

    You might try different settings during the conversion process. Depending on the video codecs and audio codecs being used to play the final product will depend on what can or cannot be played. There is a drop down on the right hand side of Any Video Converter that can be used to modify the output.

    Hope that helps.

    Thanks.
    alex

    [Reply]

  4. wzh1109 says:

    we

    [Reply]

    alex Reply:

    Hello wzh1109,

    Did you mean to post more than just “we”? If so let us know your question or any other feedback and we will do our best to assist.

    Thanks.
    alex

    [Reply]

  5. Pat says:

    I have Webex Recording Editor 3.0 and when I export it to WMV using the defaults I get the video but no audio. I upgraded Windows Media Player to version 11 but it made no difference. Any suggestions?

    Thank you.

    [Reply]

    alex Reply:

    Hello Pat,

    I would try a different media player because I imagine it is a codec issue. You might try Quicktime, DivX Player, or KMPlayer as alternatives to see if those will play the files. If that doesn’t work you might look at trying different codec packs that will work with Windows Media Player.

    Thanks.
    alex

    [Reply]

  6. Pat says:

    Thank you Alex.

    I tried Quicktime – it wouldn’t play a .WMV file. I also tried DivX Player and it opened the file but wouldn’t play it. I also installed a couple of different codec packs to see if that would help but it hasn’t.

    I’m going to check with the Webex folks to see if they have any suggestions (other than to pay them to convert it).

    Thanks again.

    P@

    [Reply]

    alex Reply:

    Hello Pat,

    Bummer. I have two more things you can try…

    1. Try KMPlayer. It has the most codecs out of all of the above.
    2. Upload the file to “megaupload” and email the URL to info@question-defense.com. We will try to figure out how to play the file for you.

    Thanks.
    alex

    [Reply]

  7. Sally says:

    Hi Alex,

    I followed your steps and I converted the file to .wmv the movie is working fine but the sound isnt working..
    what did i do wrong?

    Any suggestions?

    Thanks,

    Sally

    [Reply]

    alex Reply:

    Hello Sally,

    It is likely you don’t have the audio codec used after step 12 installed on your computer. You might try different audio codecs and video codecs until you come up with the right combination. Hope that helps.

    Thanks.
    alex

    [Reply]

  8. Rosetta Stonerd says:

    Thank you very much. This post is clear and precise. It helped me a lot in my job today.

    [Reply]

    alex Reply:

    Hello Rosetta,

    No problem at all. Thanks for taking the time to leave such nice feedback. Always glad when we receive feedback that lets us know we helped someone out as that is the entire purpose of this site!

    Thanks.
    alex

    [Reply]

  9. Jon says:

    Hey Alex,

    I’m having the same problem as the people a couple posts up. I am on Windows 7 and am trying to convert a WRF to WMV. If I choose “Windows Media Video 9″ for video, and “Windows Media Audio 9.2″ for audio, when I open the exported video up in windows media player, the video plays and the audio doesn’t.

    I went through the webex editor’s help file and they had another codec listed: ACELP.net. So I got that installed, and it showed up on the list, but videos exported with that audio codec don’t play at all.

    I have installed tons of different codecs on my machine, but none of them show up in my drop down of available codecs. Any help you could offer would be very much appreciated.

    [Reply]

    alex Reply:

    Hello Jon,

    Read this article we wrote awhile back that describes what audio codecs and video codecs need to be installed for specific video files. That should help out.

    Thanks.
    alex

    [Reply]

  10. Jon says:

    Thanks for the reply. I actually ended up solving this by downloading the most recent version of the video editor directly from WebEx. It looked exactly the same as the version linked, but the difference was it worked.

    [Reply]

    alex Reply:

    Hello Jon,

    Perfect. Thanks for following up as this should steer others with the same issue into the correct direction!

    Thanks.
    alex

    [Reply]

  11. ben says:

    Sir
    I would like to print a log but I have it in tiff i want to resise it and convert it to WRF so i can print it at a proper sise 50m corespond to 10 cm

    kind regards
    Ben

    [Reply]

    alex Reply:

    Hello ben,

    If all you need to do is print a TIFF file I would suggest you do something other than using the WebEx Editor. You might try Adobe Photoshop which will easily allow you to modify images of almost any format. If you do not have Photoshop then use something like Paint on Windows, ImageMagick on Linux, or iPhoto on Mac OSX.

    Thanks.
    alex

    [Reply]

  12. Rock says:

    Thanks for the article… It was really a direct solution.

    [Reply]

    alex Reply:

    Hello Rock,

    No problem at all. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  13. krishna says:

    thank you so so much… it was really helpful.. it played the files where the earlier version player said “Unknown file format. You may update your webex player and try again.”…

    thank you once again…

    krishna.

    [Reply]

    alex Reply:

    Hello krishna,

    No problem. Thanks for posting feedback.

    Thanks.
    alex

    [Reply]

  14. Meagan says:

    Thanks Alex. Cleared a few things up for me.

    Shame this sort of information can’t be found on the Webex site ;)

    Thanks for posting.

    Meagan.

    [Reply]

    alex Reply:

    Hello Meagan,

    Good to hear. I did write a couple articles for WebEx regarding each step necessary to take a WebEx meeting and turning it into a iTunes Podcast but it was posted on their blog and not their support site. I was promised some things for writing the articles that were never provided so that was a bummer but it was still cool to get the blogs posted on the WebEx site. :) Thanks so much for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  15. DAvid says:

    Network recording player 2.3.1 is giving me the error ” “Unknown file format. You may update your webex player and try again.” which is bizarre because my ARF files worked a few days ago.

    Does anyone know what happening here?

    [Reply]

    alex Reply:

    Hello DAvid,

    I don’t know right off but I might try reinstalling the Network Recording Player or download another ARF to see if it is something specific to your ARF files. When you have resolution let us know what it was so others will find the information useful.

    Thanks.
    alex

    [Reply]

  16. Nitesh says:

    Dear Alex,

    Thanks for the information. This is really a good guide to convert .wrf files to .wmv an d other formats.
    unfortunately it is not working on my windows 7. I downloaded the latest editor and followed the same step but it is not converting my wrf file to wmv files. I am getting the message as ‘windows media player 9.0 or higher version is required to convert the file to .wmv format’. I have windows media player 12.0 version. Do you know how to fix this problem? It would be great help.

    [Reply]

    alex Reply:

    Hello Nitesh,

    I am not sure exactly what the problem may be but you may want to try an older version of the editor if possible.

    Thanks.
    alex

    [Reply]

    Nitesh Reply:

    Dear Alex,

    Thanks for the reply. I reinstalled the editor and now its working fine for me.

    Thanks for the support.
    Regards,
    Nitesh

    [Reply]

    alex Reply:

    Hello Nitesh,

    No problem. Glad you got it worked out and appreciate you taking the time to follow back up and let us know everything is resolved.

    Thanks.
    alex

    [Reply]

  17. Betsy Rojas says:

    Muchas Gracias x la ayuda.. está super la página me ayudó muchisimo.. aunque al convertir el archivo wrf a wmv la imagen del video es totalmente diferente pareciera que la pantalla se hubiese dividido en 2 partes la de la derecha se ve en la izquierda y la izquierda en la derecha.

    gracias..

    [Reply]

    alex Reply:

    Hello Betsy,

    No problem. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  18. Mark P says:

    Hi

    Got so far but no sound. How do I get the correct codec to fix this?

    Thanks

    Mark

    [Reply]

    alex Reply:

    Hello Mark P,

    You will just have to play around with different codec combinations within Any Video Converter or try installing different codecs on your PC.

    Thanks.
    alex

    [Reply]

  19. Adam says:

    Thanks for the solution. I am exporting a WMV file from the recorder as I type this. Our company stopped using WebEx and started using Adobe Connect and wanted to re-format all of our older training videos saved in the .wrf format.

    This article and the link to the recorder app saved me a lot of time and headache.

    [Reply]

    alex Reply:

    Hello Adam,

    No problem. Glad it helped you out. Thanks for posting feedback.

    Thanks.
    alex

    [Reply]

  20. Sava Malachowski says:

    Alex,

    Do you have any suggestions for Mac users? We need to convert WebEx video recordings .arf to .mov using Mac computers in order to bring this footage into Final Cut Pro. It seems to me that all of your advice refers to Windows based computers.

    [Reply]

    alex Reply:

    Hello Sava,

    Unfortunately the article is directed towards Windows OS’s however you could use the same process on a Windows computer to generate a .MOV and import into Final Cut Pro.

    Thanks.
    alex

    [Reply]

  21. iqbal says:

    Hi, Alex
    Help me I am missing sonud how can i install different codecs on your PC i have no idea
    Thanks in advance .

    [Reply]

    iqbal Reply:

    I mean my PC.

    [Reply]

    alex Reply:

    Hello iqbal,

    It depends on the codec. You might try searching on Google about how to install audio codecs on your computer.

    Thanks.
    alex

    [Reply]

  22. Alfonsina says:

    thank you so much for this help!!!! I was struggleling with a conference and now I load it on youtube!!!!! Thank you , thak you!!!!

    [Reply]

    alex Reply:

    Hello Alfonsina,

    No problem. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  23. Raya says:

    Good info!!

    [Reply]

    alex Reply:

    Hello Raya,

    Thanks for taking the time to post feedback.

    Thanks.
    alex

    [Reply]

  24. Christophe says:

    Good stuff!!
    One question – for some reason when I convert to .wmv I end up with a 1920 x 1080 wmv file, even if my original wrf recording has another resolution. That means if i took the recording on a 4:3 screen, the .wmv file has a black section at the right because it’s formatted as 16:9, so when I play that .wmv file back on a 4:3 screen, I end up with that black band on the right (and some on the top and bottom).
    Is there any way to tell the Editor to export to a wmv file with the same dimensions as the original recording?

    [Reply]

    alex Reply:

    Hello Christophe,

    Honestly I am not sure. Were you able to find resolution to this?

    Thanks.
    alex

    [Reply]

  25. Carol says:

    There doesn’t appear to be a WebEx editor for Mac OS. Do you know of a way to convert .WRF and .ARF files to .WMV for Mac users?

    [Reply]

    alex Reply:

    Hello Carol,

    Unfortunately I do not. One option is to use something like Virtualbox, Parallels, or VMWare to run Windows applications though that may be more trouble and money than its worth.

    Thanks.
    alex

    [Reply]

  26. karlin says:

    how can step 9 to step 10??????
    i can found “Wrf option”><
    pls help~~~~~~~~

    [Reply]

    alex Reply:

    Hello karlin,

    What is the problem you are having? Can you not open the file? The more details that you can provide the more likely we may be able to assist in pointing you in the correct direction.

    It is also possible that the interface has been modified since this article was created as it is now over 2 years old.

    Thanks.
    alex

    [Reply]

  27. Govind Jhawar says:

    Hi,

    I want to convert webex meeting file which is in wrf format to avi file. How can I do this.

    [Reply]

    alex Reply:

    Hello Govind Jhawar,

    It is noted in the article above… did you bother reading the article?

    Thanks.
    alex

    [Reply]

    tarun saxena Reply:

    pls help me I want to convert webex file to video file as dat avi etc

    [Reply]

  28. siddharth says:

    you need to convert the video files to wmv from wrf extension with the help of WebEx Convertor : WRF2WMV Converter link
    https://support.webex.com/MyAccountWeb/supportUtilities.do?root=Tools&parent=Support

    [Reply]

  29. hi says:

    Hi,

    i am using win7 os. i have tried converting wrf to wmv format but after conversion audio is not working for me. i have verified audio codec is avilable in my machin.

    Please help me in this.

    thanks
    vamshee

    [Reply]

  30.  
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