The following article is a follow up to an article written on 01-19-201 and titled Sync iPhone Using Bluetooth With Windows 7 Computer. In the comments numerous people have listed issues relating to driver issues as well as playing music from the iPhone iPod application through the Windows 7 computer. Tomorrow we will be writing another article relating to playing music through the Windows 7 computer but first we wanted to provide some insight into the iPhone bluetooth driver issues that are possible on Windows 7 and more specifically driver issues on 64-Bit Windows 7. Below I describe the specific error we were able to duplicate as well as how the issue is resolved by manually installing a driver after installing the Windows Mobile Device Center application package.

Windows 7 64-Bit Bluetooth Peripheral Device Driver Error:

Bluetooth Peripheral Device Driver Error On Windows 7

As you can see in the above image there is a yellow triangle with an exclamation mark inside of it indicating an error with the driver associated with the bluetooth peripheral device which in this case happens to be my iPhone.

Initial Attempts To Resolve Bluetooth Peripheral Device Driver Error:

The first thing I did was bring up the list of bluetooth devices by clicking on Bluetooth Devices located underneath Devices and Printers from the main Windows 7 Control Panel window. Next I right clicked on the iPhone to display the iPhone bluetooth connection properties menu as displayed below in the example image and attempted to let Windows 7 tell me what it thought was wrong by clicking the Troubleshoot option from the properties menu.

Windows 7 iPhone Bluetooth Connection Properties Menu:

Windows 7 iPhone Bluetooth Connection Properties Menu

After clicking the Troubleshoot option from the iPhone bluetooth connection properties menu two different options to start troubleshooting the bluetooth connection problem were displayed. The first option was to install a driver for the Bluetooth Peripheral Device and the second option was to modify the Windows Update to install the newest drivers available for devices on your Windows 7 computer. Modifying the Windows Update driver install policy was easy though you can choose from a couple different options so make sure you completely understand them before modifying this configuration. I recommend allowing Windows Update to automatically install the latest drivers for your device.

Error Attempting To Install Bluetooth Peripheral Device Manually:

Device Driver Was Not Successfully Installed

As you can see above the driver was not installed successfully even though Windows Update was supposed to look for the latest and greatest driver version and install it automatically. The results for both items are shown in the below summary displayed by Windows 7 after attempting both of the recommended resolutions to the Bluetooth Peripheral Device driver issue.

Windows 7: Troubleshooting Has Completed

Windows 7 Troubleshooting Has Completed

So after Windows 7 was unsuccessful in guiding me in the correct direction I decided to attempt my own solution which was put together after some research. Below are a couple steps that will resolve the driver problem with the Bluetooth Peripheral Device on 64-Bit Windows 7.

Resolve Bluetooth Peripheral Device Driver Issue On 64-Bit Windows 7:

  1. Windows Mobile Device Site: First visit the Windows Mobile Device Center download web page where you will select downloading the 32-bit or 64-bit version of the Windows Mobile Device Center.

    Download Windows Mobile Device Center

    Select from the two choices available for download which include either 32-bit Windows Mobile Device Center or 64-bit Windows Mobile Device Center.

  2. Pass Windows Genuine Validation: After selecting the proper Windows Mobile Device Center version to download in step one you will be required to pass Microsoft Windows Genuine Validation as displayed in the below images.

    Begin Windows Genuine Validation Process

    You may be required to download a small application to validate your version of Windows 7 which you should go ahead and do. In this instance of Windows Genuine Validation you will run the application which will provide you a code you will need to enter on the Microsoft web site before you can continue downloading Windows Mobile Device Center.

    Continue Windows Genuine Validation Process

    As long as the correct key is entered in the page above you will be done verifying your copy of Windows 7 is genuine after clicking the Validate button.

  3. Download Windows Mobile Device Center: After completing the Windows Genuine Validation process you will be directed to the Windows Mobile Device Center download page as displayed below.

    Download Windows Mobile Device Center For Windows 7 64-Bit

    Click the Download button to start the Windows Mobile Device Center download.

  4. Windows Mobile Device Center Installer: Now double click on the file you just downloaded which was called drvupdate-amd64.exe when I downloaded it. This will launch the Windows Mobile Device Center installer immediately and will complete automatically. During the process a small window will appear as displayed below that shows you what is happening and depending on how fast your computer is the install process should compelte fairly quickly.

    Windows Mobile Device Center Driver Update

    A couple different messages will display during the install process of Windows Mobile Device Center.

  5. Open Bluetooth Peripheral Device Update Driver Software: Now with the Windows Mobile Device Center installed right click on the Bluetooth Peripheral Device from the Windows 7 Device Manager. You can open the Device Manager by right clicking on Computer from the Windows 7 Start Menu and selecting Properties from the menu that appears. After the Computer properties are open click on Device Manager in the left column of options. Once the Device Manager is displayed as shown in the below example image right click on the Bluetooth Peripheral Device and select Update Driver Software from the menu that is displayed.

    Windows 7 Device Manager: Bluetooth Peripheral Device

  6. Select Bluetooth Peripheral Device Drivers: Once you click on Update Driver Software the below window will display.

    Update Driver Software: Bluetooth Peripheral Device

    From the Update Driver Software – Bluetooth Peripheral Device window click on Browse My Computer for Driver Software option to display the below window.

    Windows 7: Browse Computer For Driver

    Now click on the Let Me Pick From A List Of Device Drivers On My Computer to display the Select Your Device Type window as shown below.

    Windows 7 Select Your Device Type From The List Below

    Select Bluetooth Radios from the list in the above list of devices and then click the Next button to display a list of Manufacturers and Models as shown in the below image.

    Windows 7: Select The Manufacturer & Model Of The Driver You Want To Install

    As seen in the above image select Microsoft Corporation from the Manufacturers window and then Windows Mobile-based Device Support from the Model window and click the Next button. After clicking the Next button a warning will appear as displayed below that you can click Yes to proceed with installing the driver.

    Update Driver Warning: Bluetooth Peripheral Device

    After moving past the above warning the Bluetooth Peripheral Device for the iPhone will install and once complete will display the below window to let you know it has completed successfully.

    Windows Has Successfully Updated Your Driver Software

  7. Verify Bluetooth Driver Installed: Now verify the driver installed properly by opening up the Windows 7 Device Manager again and expanding Bluetooth Radios to see if a new radio shows as Windows Mobile-Based Device Support as shown in the below image.

    Windows 7: Windows Mobile-Based Device Support

    You should also scroll down and verify the Bluetooth Peripheral Device no longer shows underneath Other Devices in the Windows 7 Device Manager.

This should resolve any driver issues with the iPhone on Windows 7 64-Bit.


List Price: $24.99 USD
New From: $2.32 USD In Stock
Used from: $0.01 USD In Stock


List Price: $19.95 USD
New From: 0 Out of Stock
Used from: Out of Stock

DeliciousStumbleUponDiggTwitterFacebookRedditLinkedInEmail
Tags: , , , , , , , , , , , , , , , , ,
253 Responses to “Windows 7 64-Bit Bluetooth Peripheral Device Driver Error, iPhone Driver Issue”
  1. TOMMY says:

    Thank you so much for your time and effort in researching this and sharing it with everyone else. Without this I would be in a limbo. Once again, thank you so much!

    [Reply]

    alex Reply:

    Hello TOMMY,

    No problem at all. Thanks for taking the time to leave feedback. We are always glad to know when articles we have posted resolve or help resolve someones issues.

    Thanks.
    alex

    [Reply]

  2. Vinnie says:

    I’ve followed your steps and thought all was well but after I opened the device and clicked connect a pop up opened “error establishing connection” Thank you for your help.

    [Reply]

    alex Reply:

    Hello Vinnie,

    I am not sure I understand the question. You are still having the same problem? If you are still having the same issue I don’t think I would be much help with out more details such as the specific OS (I assume windows 7 64-bit but want to verify), what was the initial error, what steps have you taken outside the article above, and any other details you can provide that you think would benefit me in providing a suggestion to resolve your issue?

    Thanks.
    alex

    [Reply]

    Michael Reply:

    hey Alex, when i try to download the windows 7 device manager, it pops up and says “This installation package is not supported by this processor type. Contact your product vendor.” any way around this to get the Bluetooth Peripheral Device?

    [Reply]

    alex Reply:

    Hello Michael,

    What type of processor do you have? What exact version of Windows 7 is installed?

    Thanks.
    alex

    [Reply]

  3. vikas says:

    Hi Tommy,

    Grt help. Atlest i could install a driver wiht bluetooth but alas, i was not able to conect finaly my iphone, the same problem with VInnie. ANy options in windows 7 which alllows/dosallows external device connections ? lookin forwatrd 2 ur help..thanhs a lot again..appreciate ur effort !

    [Reply]

    alex Reply:

    Hello vikas,

    What is the specific error you are seeing? If you describe exactly what is happening and exactly what you have done in an attempt to resolve the problem then you are more likely to get feedback.

    Thanks.
    alex

    [Reply]

    vikas Reply:

    Hi Alex,

    Many thanks for such a quick interet. well i followed all the steps mentioned above and then i was able to seemy iphone listed properly ( without that yellow exclamation mark in it) in the bluetooth devices list in windows 7(Control Panel\Hardware and Sound\Devices and Printers). On my iphone icon there i right click ans selct very first option “Control’ which takes me to the “Bluetooth phone operations and settings” dailog where there a button “Connect”. When i click this one the error comes (old one) “Error establishing connection”.
    hope i am more clear this time..apprecaite ur help and lookin forward to get the solution.

    PS: my iphone shows connected status with my lapy and hae tried many timws swith on/off both sides bluetooths.

    [Reply]

    alex Reply:

    Hello vikas,

    No problem. I would try removing the laptop from the list of devices on the iPhone. Do the same on the laptop and then attempt to start the process over again. See if you can get to the point to where you are required to enter in a Bluetooth passcode on each device. Let me know if that works or does not work and I can make suggestions from there.

    Thanks.
    alex

    [Reply]

  4. PabloSwiss says:

    Thank you very much for this excellent support! Finally it sortet out a major mobile issue on my new Dell Notebook. Now I can use here as well my iphone for mobile internet access!

    Thanks again for your outstanding effort
    Pablo

    [Reply]

    alex Reply:

    Hello PabloSwiss,

    No problem at all. Thanks so much for taking the time to leave feedback and such positive comments. We are glad to hear that your Dell notebook — mobile issue has been resolved.

    Thanks.
    alex

    [Reply]

  5. HJ says:

    Thank you for your kind and well-explained contents. I could perfectly solve the iPhone bluetooth issue.

    Have nice days :)
    HJ

    [Reply]

    alex Reply:

    Hello HJ,

    No problem at all. Thank you for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  6. Per-Åke says:

    Thank so much!!. My connection was working but I hate the yellow exclamation.. With a top model sony vaio and iPhone everything should be perfect :)

    [Reply]

    alex Reply:

    Hello Per-Ake,

    No problem at all. I agree that regardless of model everything should work perfect! :) Thank you so much for leaving feedback.

    Thanks.
    alex

    [Reply]

  7. Casey says:

    I’ve got the error in my other devices for my Bluetooth Peripheral Device as well as “iPhone” both show up as other devices with an error and my phone won’t show up as a camera in my explorer. Running Win 7 64x and when I try to install the Windows Mobile Device Center 6.1 Upgrade i got from the above post i get an error right when the installer starts telling me that “The update could not be installed because at least one Windows component required by Windows Mobile Device Center is missing.” Can you tell me what components ARE required so I can manually download and install them?

    [Reply]

    alex Reply:

    Hello Casey,

    I would suggest going here to see if you can get more information. Are there any more details regarding the error of what is missing? I don’t know what components are required as when I installed the application it installed without issue…

    Would love to hear what the problem was though…

    Thanks.
    alex

    [Reply]

  8. Matt says:

    Hello,

    I read your guide and was able to play music on my computer via bluetooth on my phone. Now when I try to sync my contacts to outlook 2010, it will say that it synced my contacts successfully (after an extremely short amount of time), but none of my contacts will be in outlook. I don’t understand whats wrong. Also, it always asks for my profile when I try syncing contacts. Finally, when I open windows mobile center, it says that nothing is connected, even though I’ll be playing music from my phone when I open it up.

    Thank you for your help!

    -Matt

    **Im running Windows 7 Professional 32 bit, Office Professional 2010, on a T400 Lenovo.

    [Reply]

    alex Reply:

    Hello Matt,

    Did you used to be able to sync contacts? What are you using o sync contacts? What do you sync from and to? Without knowing how the syncing is configured I don’t know that I have many suggestions but if things changed from the article posted above I would suggest uninstalling anything that was installed that broke your syncing and then attempting to figure out why.

    Thanks.
    alex

    [Reply]

  9. Matt says:

    Originally I never used Bluetooth to sync anything. I didn’t even have the driver installed because I just installed Win7. I got the right driver from Lenovo’s Driver Loading program, so I know that the driver can’t be the issue. Since Bluetooth has been out of the question for quite some time, I’ve used iTunes and Google Contacts in order to sync contacts. All of my contacts are stored on my Google account. After reading your article, I tried using Bluetooth to sync my contacts (and notes) to Outlook 2010. I followed your instructions and uninstalled and reinstalled everything a few times, all of my attempts have resulted in the same outcome: the Bluetooth works with playing music, thats it. Even though my phone says it is connected, the computer will say it is not connected until I play music from my iPhone. I can’t click “connect” on the computer, you showed a picture of “error establishing connection” in this article:

    http://www.question-defense.com/2010/05/09/error-establishing-connection-error-playing-iphone-ipod-music-over-bluetooth-on-windows-7-computer

    (last picture) – this is the same error I get. After I play music from the iPhone, my computer says my phone is connected, when I try to sync my contacts, the process is extremely fast and no contacts are transferred. Do I need contacts in Outlook before syncing my iPhone? My phone already has all my contacts, but I though syncing works in both directions.

    I’m wondering if there is some sort of compatibility issue between outlook 2010 and the program that is used to sync contacts/play music.

    Thanks again!

    Matt

    *sorry for the long response.

    [Reply]

    alex Reply:

    Hello Matt,

    I have not synced contacts in the sense of syncing between Outlook and the iPhone over Bluetooth. I believe the syncing allowed is basically that it allows you to back everything up to your computer and then you can restore what you backed up if necessary. You can also add calendar items over Bluetooth however its not a synchronization of items.

    Thanks.
    alex

    [Reply]

  10. yup says:

    Thank you so much for the detailed instruction to make it work! Now i can listen to the music on my laptop from iphone via bluetooth. However i am not able to access other functions such as photo albums and so on. is it the way of it is for now?

    [Reply]

    alex Reply:

    Hello yup,

    No problem at. I don’t believe you can access photo albums over Bluetooth. It seems as though the functionality that Apple has built into the Bluetooth sync is really minimal. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  11. rifki says:

    RESOLVED. thanks for this info !!

    [Reply]

    alex Reply:

    Hello rifki,

    No problem. Glad to hear the article assisted you in resolving your issue. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  12. Daniel says:

    I followed the instructions here; however, I still have no luck. They can see each other; however, cannot connect.

    I have iOS 4.0.2 – I’m not sure if that is the problem.

    The only “Connect Using” options that I get is/are “Access Point.”

    What do you think that I am doing wrong?

    [Reply]

    alex Reply:

    Hello Daniel,

    What part in the process does the connection fail? What all has been attempted to resolve the issue? What specifically happens when you attempt to complete the connection? The more information you provide the more likely we will be able to assist.

    Thanks.
    alex

    [Reply]

  13. May3am says:

    Thank you Soooooooooooooooooooooooooooo … Much !
    From Iran .

    [Reply]

    alex Reply:

    Hello May3am,

    No problem at all! Glad you found the article helpful. Thanks for taking the time to leave feedback.
    From Louisville, KY, USA. :)

    Thanks.
    alex

    [Reply]

  14. Daniel says:

    The phone will show up on the bluetooth list and ask for a passkey – which
    i then enter on th ephone, and it works great. Then when the two connect the computer will show the phone on the bluetooth list. I then updated the driver to be the one in the directions ( mobile device).

    But when you click on available services, it only shows the Internet connection option – which I cannot use.

    Another odd thing, is that when I try to connect from the phone side, nothing happens. I never connects to the computer. I have to use the computer to connect to the phone.

    [Reply]

    alex Reply:

    Hello Daniel,

    There are limited items which can be done over Bluetooth with the iPhone. I believe the syncing is really scaled back. I have been using the iPhone for tethering and it has been working great however I always use it with the USB cable as well. Anyhow how are you displaying what services are available? Can you only not use the Internet connection option because you are not paying for tethering through ATT or are you paying for it and unable to use it?

    Thanks.
    alex

    [Reply]

    Daniel Reply:

    I look under the list of services, when I left click on the device itself.

    It only shows the data services, which is never connects, since I don’t pay for tethering.

    What I was wanting to use the computer for, is to play music over bluetooth to my laptop from my iPhone. If there is an easier way to do that – or something I am missing to get that added as a service, that is what I am looking for.

    [Reply]

    alex Reply:

    Hello Daniel,

    Thanks for following up. I wrote an article specifically about using the iphone to play music through your computer which you can view by clicking here. Let me know if that provides anymore assistance with your issue.

    Where are you left clicking on the device to see the list of services? Sorry if I am missing something I just wanted to make sure I was aware of this feature as it may help me in the future…

    Thanks.
    alex

    [Reply]

    Daniel Reply:

    That as the original guide I was following, and all of the steps work – up until the iPhone connects to the computer. It will never say connected.

    The section that I right click on, is in the device management window. Then there is a tab called services, that shows everything your computer can do with the phone over Bluetooth.

    [Reply]

    alex Reply:

    Hello Daniel,

    I am not sure what else to suggest. It sounds like you have tried everything that worked for me.

    As for the Device Management window… I am still confused. Are you talking about the Device Manager? How do you bring up the Device Management window you are referencing?

    Thanks.
    alex

  15. Alex says:

    Everything went well. But when I double click iphone uncer device and setting, then try to connect it ( it showns disconnect) under phone operations, it does not happen. It shows an error. Before that I have already connected it with my Windows 7 bu putting the proper pin.

    [Reply]

    alex Reply:

    Hello Alex,

    I am not sure I understand what you are saying or asking. Let us know any details about what the specific issue is and we will try to assist. If you were able to resolve the issue we would love to hear what it is so the information may help others.

    Thanks.
    alex

    [Reply]

  16. xandwitch says:

    sir… i have a problem in transferring files… i have done already the installation of these but when i try to transfer some files, it says that “Bluetooth file transfer not completed. Windows was unable to transfer some files, The transfer was cancelled by the Bluetooth device or Bluetooth enabled computer.” why is this so? can you fix this? thank you…

    [Reply]

    alex Reply:

    Hello xandwitch,

    What are you transferring files from and to? What have you done to try to resolve the issue so far?

    Thanks.
    alex

    [Reply]

    xandwitch Reply:

    I’m transferring some files from my laptop to my phone… i have done nothing to resolve the promblem so far…

    [Reply]

    alex Reply:

    Hello xandwitch,

    I would suggest using a third party application that will allow you to do this instead of Bluetooth. I wasn’t even aware that you could transfer files back and forth from your iPhone to your Windows computer using Bluetooth… though it is definitely possible that you can and I am just not aware of it. If you find a solution I would love to hear what it is so I can check it out.

    Thanks.
    alex

    [Reply]

  17. Zen says:

    Hello, and thank you for your wonderful guide!

    By the time I came upon this article,I had actually already followed this step-by-step procedure which was written up on another website (tiny.cc/sevenforums). I completed the process successfully, yet the phone still would not connect. After attempting to connect through the Windows 7 Bluetooth Phone Operations and Settings menu (via the “Connect” button), A window labeled “Connection Error” appears that reads, “Error establishing connection.”

    I’m not sure what to do after this. One issue that I noticed is that when I go back in to the device manager, the Windows Mobile-based device support is no longer listed under Bluetooth radios. I haven’t restarted, uninstalled or changed anything — this time; I went through this process another time and tried uninstalling my device and then restarting my computer as recommended in the other article, but after successfully pairing the device with my computer again, the peripheral device driver was still listed as missing.

    Thank you for your time,
    Z

    [Reply]

    alex Reply:

    Hello Zen,

    I am not sure I have any new ideas beyond what you have already attempted. It really sounds like the iPhone Bluetooth and/or Windows Bluetooth aren’t playing nice together. Many people have posted that these steps work however many people have posted that they are still unable to get the phone to work over Bluetooth with Windows. Once you find a solution we would love to hear what it is so others can benefit from the information.

    Thanks.
    alex

    [Reply]

  18. Grimleaper says:

    Bluetooth in the iPod touch is only for streaming audio to Bluetooth stereo headphones and playing some peer-to-peer games between other iPhone OS devices. I am not sure if that is also the case in the newer Iphone4 IOS

    Even if you could connect it to your computer, you wouldn’t be able to do anything with it.

    http://support.apple.com/kb/HT3647

    [Reply]

    alex Reply:

    Hello Grimleaper,

    Thanks for posting this information. I believe the only improvement in the latest iOS which is iPhone OS 4.1 is more controls for audio over Bluetooth.

    Thanks.
    alex

    [Reply]

  19. Paul says:

    If some users are successfull and some aren’t (including myself), does it have something to do with the type of bluetooth adapter being used? I have a bluetooth adapter that is using the generic bluetooth adapter driver.

    Are there other types or are all adapters the same?

    Of note, I attempted to connect a Motorola H15 headset with the same outcome as the iphone. The headset initially connects with same driver problem as the iphone. Updating the driver removes the yellow exclamation mark driver warning but I still can’t use the headset.

    Interesting how Win7 64bit recognizes each type of device, can pair using the key entered, and tries to connect but cannot.

    [Reply]

    alex Reply:

    Hello Paul,

    There are different adapters with different drivers which could be the problem but I would assume it is simply the communication between the iPhone and the software on the computer itself. Also I am able to successfully connect my iPhone to Windows 7 64-bit.

    Thanks.
    alex

    [Reply]

  20. progietheus says:

    Thank you so much for this write up.

    [Reply]

    alex Reply:

    Hello progietheus,

    No problem. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  21. progietheus says:

    Alex,

    One Question:

    What capabilities does the iPhone have via Bluetooh with a Win7 PC?

    I was under the impression I could sync my Calendars and such, am I wrong?

    Is there a website that outlines the iPhone bluetooth features/capabilities?

    Thanks again!

    [Reply]

    alex Reply:

    Hello progietheus,

    It will depend on what version of the iOS (iPhone Operating System) you have installed. Check out the below Wikipedia link that will describe the capabilities of each version of iOS.

    http://en.wikipedia.org/wiki/IOS_version_history

    Thanks.
    alex

    [Reply]

  22. Ronald W. says:

    Thank you very much for such an easier to read and thourough fix to this problem. I was very impressed.

    Best,
    Ronald W.
    Toronto

    [Reply]

    alex Reply:

    Hello Ronald W.,

    No problem at all. We appreciate you taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  23. Ivan says:

    Hello alex,

    I’d just like to say that you saved the day for me. I’ve spent over an hour looking for the driver, and here it is! I can’t thank you enough! (:

    [Reply]

    alex Reply:

    Hello Ivan,

    Awesome! Always glad to hear when something we write on the site helps someone out! Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  24. Peter Nguyen says:

    This is a very precise and good (correct) instruction. Thank you for sharing your expertise. I hope you will contribute more to the IT community. Peter

    [Reply]

    alex Reply:

    Hello Peter,

    No problem at all. Thanks for posting feedback.

    Thanks.
    alex

    [Reply]

  25. José says:

    Thank You very much for your help, I was able to fix my bluetooth Iphone connection with ease thanks to your
    posting. good job.

    [Reply]

    alex Reply:

    Hello José,

    No problem at all. It is great to hear that your issue was resolved after using this article as reference. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  26. Pankaj says:

    thanks. it fixed my iphone problem

    [Reply]

    alex Reply:

    Hello Pankaj,

    Great news. Glad you were able to resolve your issue. Thanks for taking the time to post feedback.

    Thanks.
    alex

    [Reply]

  27. Hira says:

    Alex,
    Does this also apply to cellphones?
    I have N95 and its not connecting and giving the same message that bluetooth peripheral device error

    I followed all these steps however the problem is still there.?

    [Reply]

    alex Reply:

    Hello Hira,

    It is possible it could assist with other cell phone Bluetooth issues however the article was written specifically for an iPhone issue I ran into. I have never used a N95 so personally I do not know one way or another if the above steps in the article will assist or not.

    Thanks.
    alex

    [Reply]

  28. kirk says:

    hey alex ive tried it several times and it has yet to resolve my bluetooth problem and suggestions

    [Reply]

    alex Reply:

    Hello kirk,

    The instructions in the article are what worked for me so I don’t have any other suggestions. You might try reading through all of the comments and posting as many details as you can about the issue.

    Thanks.
    alex

    [Reply]

  29. Rick says:

    Worked perfectly, thank you very much, alex, for posting this guide.

    [Reply]

    alex Reply:

    Hello Rick,

    No problem! Thanks for taking the time to post feedback.

    Thanks.
    alex

    [Reply]

  30. RadAct says:

    Worked for me too, I nearly had it though… trick is to installed the AMD64 update in Administrator mode.

    Next problem though… how to make iTunes see the phone as bluetooth rather than with usb cable!

    [Reply]

    alex Reply:

    Hello RadAct,

    Thanks for taking the time to leave feedback. There are numerous articles on http://www.question-defense.com regarding syncing an iPhone via Bluetooth with Windows. :) Use the search in the top right corner of the site.

    Thanks.
    alex

    [Reply]

  31. suman dahal says:

    thanks a lot its perfectly working for htc window mobile also….u have explained in a very right way….so i could follow each step u told to do so i could succeed…thanks again all the best

    and another problem i have is when i try to make gadjets displayed in the desktop i couldnt be succeed a small cross sign is displayed in place of gadjets..and in yahoo messenger 10 also i cant see the offline messages and chat messages in the chat window….i have these two main problems how can i solve them?and the interesting thing is that both of the problems are seen only when i run the window using adminstrator account but when i use other accounts both of the problems arent seen what shall i do?please i am looking for your suggestion best wishes……

    [Reply]

    alex Reply:

    Hello suman dahal,

    No problem. Thanks for taking the time to leave feedback. Regarding your other question it is unlikely you will get a response here but you might want to try the QD Engage site which is built for asking questions outside the scope of articles that have been written.

    Thanks.
    alex

    [Reply]

  32. Chuck says:

    Has any one tried this with iOS 4.2.1? I can get a clean install (that is no yellow triangles) but cannot get a connection and do not have the option to set synchronization settings.

    Can anyone help out?

    [Reply]

    alex Reply:

    Hello Chuck,

    I haven’t personally tested with iOS 4.2.1 however I would assume it should work the same. Did you have Bluetooth syncing working with a previous iOS version?

    Thanks.
    alex

    [Reply]

    Eranda Reply:

    I have the same issue as Chuck. Any one has solution to this please.

    [Reply]

  33. Dean says:

    This does not work for me. I use Win7 Ultimate 64 bit OS and dowloded Microsoft Windows Mobile Device Center 6.1 Driver for Windows Vista (64-bit)
    Followed smae procedure but iPhone 3g is failing in comunictaion and connect ACK with Pc.
    Does anybody knows what to do?

    any help wellcome..
    /Dean

    [Reply]

    alex Reply:

    Hello Dean,

    Do you have any other Bluetooth devices connected to the PC? What other steps have you attempted? Do you have the Apple Mobile Device Support package installed? If you were able to find a solution we would love to hear what it is so others can use the information you post.

    Thanks.
    alex

    [Reply]

  34. swastik says:

    Thanks a lot…worked for my nokia E63. I can now send files from the computer to the phone. However, when i try to send files from my phone to the computer it says connection failed. But when i use the “browse files on your phone” by opening my phone in the bluetooth devices menu i can copy-paste my phone contents to the computer, effectively allowing my phone to send files to my computer. Can you help with this?

    [Reply]

    alex Reply:

    Hello swastik,

    Glad to hear you got the initial portion of this working however I don’t have a Nokia E63 to test with so I won’t be able to help further. Once you find a solution we would love to hear what it is so others looking for the same answer will find it here.

    Thanks.
    alex

    [Reply]

  35. Eranda says:

    [Has any one tried this with iOS 4.2.1? I can get a clean install (that is no yellow triangles) but cannot get a connection and do not have the option to set synchronization settings.]

    I have the same issue as Chuck. Any one has solution to this please.

    [Reply]

    alex Reply:

    Hello Eranda,

    Not sure exactly what you want to do with the iPhone over Bluetooth but I would recommend trying to connect the devices and once a connection is established then play music on the iPhone to see if it plays through your computers speakers. I believe at the moment there is not a ton that can be done over Bluetooth but the easiest thing to check is playing music through your computers speakers from your iPhone.

    Thanks.
    alex

    [Reply]

  36. Simen says:

    This fix removed the yellow triangle displayed on the iPhone bluetooth device, but I still cannot connect to the phone via itunes. My 3 year old nokia connected and synced calender etc easily with the same computer, now it seems I need to connect with a cable each time I want to sync my calender. Oh apple fix this!

    [Reply]

    alex Reply:

    Hello Simen,

    I don’t believe that full syncing capabilities over Bluetooth are available via iTunes at this time. Glad you got the driver issue worked out though. :)

    Thanks.
    alex

    [Reply]

  37. Daragh says:

    Guys heres a fix for the iphone that still wont connect. If windows 7 is saying to update drivers you actually don’t need to update…

    Go to device drivers where it shows your iphone. It should have the yellow triangle showing as it’s not connected. Right-click and select Connect Using -> Access point. This will immediately connect your iphone and will work (making sure internet tethering is switched on on iphone first).

    Hapy Days :)

    [Reply]

    alex Reply:

    Hello Daragh,

    Thanks so much for posting the above information. I haven’t tested the specific steps you outline because mine was working with the steps mentioned in the article though it does appear that the steps haven’t worked for many people as well so I am sure the information you have posted will help those people to resolution. Thanks again for taking the time to post this information on our site.

    Thanks.
    alex

    [Reply]

  38. Dee says:

    I downloaded the Windows Mobile Device Center or 64-bit and when i install it on the bottom right it shows that it failed to install “divice driver software not installed properly”. Anyways I continue with all the process and it seems like all the drivers are updated in the device manager but when i try to pair my iphone with the pc again it still fails to install properly.

    Please help, is Windows Mobile Device Center or 64-bit supposed to install properly after i run it? I tried copying from other sources and still keeps on failing to install

    [Reply]

    alex Reply:

    Hello Dee,

    What operating system are you using? Is it Windows 7? 32-Bit? 64-Bit? Before you installed the Mobile Device Center did the Device Manager show any devices not installed properly? What else has been done to date to try and resolve the issue?

    This article relates specifically to getting the drivers working and is not related to pairing the iPhone with a Windows computer directly.

    Thanks.
    alex

    [Reply]

  39. Coyla says:

    There was no option to download the 64-bit version of the drivers on the link provided, only 32-bit.

    [Reply]

    alex Reply:

    Hello Coyla,

    Thanks so much for pointing this out! I removed the URL you provided in your comment and added it into the article. I guess Microsoft changed that landing page after I wrote the article so it is mucho appreciated that you noted only the 32-bit version was available at the link in the article. I split apart the links so now both the 32-bit version and the 64-bit version are now available in the article.

    Again thanks for taking the time to provide the proper link!

    Thanks.
    alex

    [Reply]

  40. Brian says:

    I feel like I got so close on this but it just won’t connect. I have Win 7 x64 and iPhone 4 with iOS 4.2.1

    My iPhone is actually showing as a Bluetooth device in Windows. I cannot get my Windows PC to show as a Bluetooth device on my iPhone. :( I can’t get them to “discover” each other. I have tried so many things (including switching to Airplane mode numerous times and resetting Network Settings).

    [Reply]

    alex Reply:

    Hello Brian,

    Sounds as if you are doing all of the right things. Have you verified the Bluetooth settings on windows allows itself to be discoverable? It sounds as if Bluetooth is working on both devices but only the iPhone is discoverable and the Windows computer is not discoverable.

    Thanks.
    alex

    [Reply]

    Brian Reply:

    Yes, have verified the settings on Windows to allow it to be discoverable. I think the iPhone is the problem. Some people say that Tethering has to be enabled but I can’t do that as my iPhone is not jail-broken.

    [Reply]

    alex Reply:

    Hello Brian,

    Maybe this helps…

    I don’t think it is tethering as I am able to play music on my Windows 7 computer over Bluetooth to my iPhone without tethering being enabled…

    Thanks.
    alex

    [Reply]

  41. Dee says:

    My computer is recognizing my phone and it gives me a # to pair but it wont allow me to install the drivers, what do i need to do?

    [Reply]

    alex Reply:

    Hello Dee,

    I am not sure what drivers you are talking about. The more specific you can be in regards to your exact problem the more likely a useful response. The steps in the article are the steps I was able to take to successfully install the drivers on a Windows 7 Ultimate 64-bit computer.

    Thanks.
    alex

    [Reply]

  42. Jim says:

    This worked well! Thank you!

    [Reply]

    alex Reply:

    Hello Jim,

    No problem. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  43. Dan says:

    I get all the way through step 7 (verifying that Windows Mobile-Based Device Support is installed in Device Manager), and everything seems fine on the Windows end. No error messages or yellow !’s, anyway. But the Bluetooth menu on my iPhone is still trying to connect. If I do anything to “encourage” it (trying to connect via the iPhone page in Devices and Printers, for instance), it goes to ‘Not Connected’ and Windows 7 makes a frowny face (not really, but you get the idea).

    I just got the laptop and this is my first experience with Bluetooth. Am I just fussing with it too soon? Does it take a while for the iPhone to say that it’s connected, or should it happen within a minute or two of Windows? I hope I’m explaining it well…it seems like it should be a lot more intuitive than it is. Any advice you have would be greatly appreciated!

    [Reply]

    Dan Reply:

    Oh yeah, I have a 3GS, in case that makes a difference…Win7 x64, Core i5 460M.

    [Reply]

  44. Adam says:

    Ive done all this mate, didnt work…?
    I have an iphone 4 and a sony vaio running 64bit windows 7 professional.
    Did all that and there no errors, but the bluetooth just wont work eh.
    Then tried some stuff people said on other forums about messing with itunes updates, but no luck….

    Any more ideas? I wanna be able to use my 3G internet connection on my laptop when im away.

    [Reply]

    alex Reply:

    Hello Adam,

    The steps in the article are what worked for me so I am probably not going to be much more help regarding Bluetooth drivers however if you are going to use the 3G connection for tethering you don’t want to do it over Bluetooth anyway as you should instead plug the iPhone into the USB port of the Windows 7 Professional 64-bit computer and tether that way as I am not even sure its possible over Bluetooth and regardless it will be much more stable over USB.

    Thanks.
    alex

    [Reply]

    Adam Reply:

    Mate your a genious!
    Cheers, i was trying to do it the hard way

    [Reply]

    alex Reply:

    Hello Adam,

    No problem man. Glad we could help out.

    Thanks.
    alex

    [Reply]

    alex Reply:

    Hello Adam,

    No problem man. Glad we could help out.

    Thanks.
    alex

    [Reply]

  45. abusufyan says:

    hi
    i did all the above step, then there was no problem.
    but after doing all this whenever i want to connect my iphone 4 to my laptop running window 7 64 bit, the same error of bluetooth periiperal device appears. what can i do now? i want to send ms word files and other file to my o phone .

    [Reply]

  46. man says:

    It worked for me on windows 7 x64 with dell 360 and 370 BT devices, but before I was able to apply drivers I had to upgrade newest drivers of my bluetooth from the dell website – it also upgraded and firmware. Without new driver and firmware I couldn’t connect my IPHONEs 4G and 3GS with newest updates to windows 7 x64

    [Reply]

    alex Reply:

    Hello man,

    Thanks for taking the time to list the details of what resolved your issue including the contents of the article.

    Thanks.
    alex

    [Reply]

  47. Jeff says:

    Having an issue with Win 7 Ult x64 with Bluetooth (Dell 365 Module), too. I installed the Mobile Device Center, but do not have a ‘Bluetooth Peripheral Device’ error showing in the Device Manager. The machine seems to pair with my Blackberry 9000 but doesn’t offer any services (handset, audio streaming, etc.) so is effectively useless. Any help would be great. Thanks.

    [Reply]

    alex Reply:

    Hello Jeff,

    Are you sure the devices you are connecting are actually pairing properly? I would suggest making both devices discoverable and when pairing see if there is a password that needs to be added. Also make sure that the Bluetooth devices display within the devices and printers area of the control panel. It sounds like you already have most of that covered so not sure I can provide much else without being right in front of it to troubleshoot.

    Thanks.
    alex

    [Reply]

  48. Jeff says:

    Yes they pair fine and do ask for the password, the computer just never offers any services to any BT devices to use (like audio streaming for a Blackberry or headset mic (audio device) for a BT headset). I get no issues in Device Manager and have 2 RIM Virtual Serial Port v2′s, on COM3 and COM4, respectively under the ‘Ports’ item in the Device Manager. I have a suspicion that this is due to Updates from Microsoft since it worked perfectly as of June of 2010 and then went kaput. Dell has sent me two new Dell 365 Modules and even replaced the entire computer, but of course they didn’t test the BT functionality before they sent the new one. Same issue with the new one. My next attempt will be to remove all updates from Win 7 and see if that works. Thank you for your quick response.

    [Reply]

    alex Reply:

    Hello Jeff,

    No problem at all on the response. Interesting that this worked before… I would imagine the issue is like you say some Windows update or it could also be related to the Bluetooth devices versus the computer if Dell has replaced everything including the OS (meaning the new computer came with a new installation of Windows). Definitely will be curious to know what the solution is on this one….

    Thanks.
    alex

    [Reply]

  49. spokje says:

    Thanks so much..

    that the ‘Windows Mobile Device Center’ is for Vista is a little confusing, but it works!

    [Reply]

    alex Reply:

    Hello Spokje,

    No problem. Glad you got it working. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  50. Edd Henderson says:

    Thank you! Your directions fixed a problem I have had for months with an HP ThinkCentre, Windows 7 x64, Broadcomm Bluetooth module. Our time to thank you is nothing next to how much time you saved countless others.

    [Reply]

    alex Reply:

    Hello Edd,

    No problem at all. Thanks for taking the time to post feedback.

    Thanks.
    alex

    [Reply]

  51. Jazz says:

    Thank you so much for these coherent instructions. I don’t think I’d ever have figured this out on my own!

    Bookmarked for future reference.

    [Reply]

    alex Reply:

    Hello Jazz,

    No problem. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  52. Ika says:

    Hey alex umm i did all of these and im on win 7 64bit lol ye and i was instaling you know everything was fine but when i try to do “connect by -> acces point” it showed me “An unexpected error occurred. Contact your system administrator” can you please help me ?

    [Reply]

    alex Reply:

    Hello Ika,

    Unfortunately I have not seen that issue. What all has been attempted to resolve the issue? What exact steps on which devices are you taking that causes the issue? Are both devices discoverable? Do you have other Bluetooth devices working on the iPhone and the computer itself?

    Thanks.
    alex

    [Reply]

  53. Bob says:

    Ditto Ika, but w/o the LOL.

    [Reply]

    alex Reply:

    Hello Bob,

    Same response as what is posted above in Ika’s response.

    Thanks.
    alex

    [Reply]

  54. Mike Slight says:

    I have successfuly installed suggested driver and the pairing was successful.
    Now I can connect to Computer’s repro.
    But I have now option to synchronize contacts and calendar. There is now synchro settings button.
    Is it necessary to install something more ?

    [Reply]

    alex Reply:

    Hello Mike,

    It should not require any further installations that I am aware of. I personally don’t use Bluetooth to sync calendar/contacts and only have used it in the past to play music from my iPhone on my computer.

    Thanks.
    alex

    [Reply]

  55. aLoy says:

    Fantestic… It works for me… fustrating issue finally resolved! =)

    [Reply]

    alex Reply:

    Hello aLoy,

    Good to hear! Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  56. April says:

    Thank you sooooo much! You write clearly and effectively. My issues are solved!

    [Reply]

    alex Reply:

    Hello April,

    No problem. Thanks for the compliments and for taking the time to post feedback.

    Thanks.
    alex

    [Reply]

  57. Bart says:

    That is awesome. I spent hours trying to resolve this. I spent 40 bucks on driver agent as well. Thanks for helping. Feel like I’ve finally won this battle thanks to you.

    [Reply]

    alex Reply:

    Hello Bart,

    Good to hear. Sorry you spent money on an application that didn’t fix your problem. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  58. Scott says:

    well i did all and the computer installed fine, all good there. but on the Iphone it says searching and divice not supported. i have a asus win 7 64 bit and iphone 4

    [Reply]

    alex Reply:

    Hello Scott,

    It says device not supported on the iPhone itself? Could you provide the exact error message? It sounds as if you might not have the Bluetooth on the computer discoverable. You can make the Windows 7 Bluetooth discoverable in the Bluetooth settings but you should turn it off once the iPhone is synced with the computer. If you are still having an issue please provide exact error messages that occur on each device and we will attempt to assist.

    Thanks.
    alex

    [Reply]

  59. mic says:

    I tried and the device manager showed no problems, but why is it my phone still cannot find the computer using Bluetooth when I want to transfer my files from phone to the PC? It said here no Bluetooth devices found on the phone but I have already turn on the Bluetooth in the PC. This started happened when I synchronize my PC where I can use my phone as remote control to the PC. Is there any relation between them? Previously I have no problem sending files from my phone to PC via Bluetooth. PS: I’m using Sony Ericsson phone. Thanks a lot for your help!

    [Reply]

    alex Reply:

    Hello mic,

    I am not familiar with the Sony Ericsson phones but it sounds to me as if Bluetooth is not configured discoverable on both devices.

    Thanks.
    alex

    [Reply]

  60. mic says:

    I see, thanks for answering the question though. thank you!

    [Reply]

    alex Reply:

    Hello mic,

    No problem. Thanks for following back up and leaving feedback.

    Thanks.
    alex

    [Reply]

  61. kon says:

    hi alex,
    i really appreciate your post and solved for so many guys but unfortunately it didn’t worked for me. As exclamation was gone on the iphone icon from devices and printers but it not allowing me to connect to an internet via bluetooth whereas i can play music on my laptop through iphone via bluetooth. Even i manually done on iphone properties from devices by updating the same procedure selecting microsoft corporation. Also i checked on windows mobile-based device software properties from device manager, it says @”NO DRIVERS ARE INSTALLED FOR THIS DEVICE”. I am using windows 7 samsung laptop. could u please gimme any suggestions regarding this, thanks

    [Reply]

    alex Reply:

    Hello kon,

    Unfortunately I don’t have tethering enabled on my iPhone so I am unable to assist.

    Thanks.
    alex

    [Reply]

  62. Scott says:

    Hi Alex,

    Like the guy above, I’ve gone through the bluetooth pairing sequence, added my iPhone , got a no driver installed error, downloaded the Windows Mobile Device software you recommended above, and although I am no longer showing an error in device manager. My iPhone says it can’t connect to the PC.

    Under Bluetooth in iPhone it says “Not Connected” and continues to churn.

    Appreciate anything you can do to point me in the right direction….

    Best,
    Scott

    [Reply]

    alex Reply:

    Hello Scott,

    Are both devices discoverable? Do you see the iPhone on the computer when attempting to connect? Do you see the computer from your iPhone when attempting to connect? Are there any errors when attempting to establish a connection?

    Thanks.
    alex

    [Reply]

  63. B Harrison says:

    Hi

    I am trying to connect my iPhone 3GS to to my computer running Windows 7 32 bt. I have gone to the download site and followed these instructions:

    You can use Windows Mobile Device Center 6.1 only with phones that run Windows Mobile 2003 or a later version. ActiveSync and Windows Mobile Device Center do not work with Windows Embedded CE 4.2 or 5.0, Pocket PC 2002, or Smartphone 2002 devices.

    I have checked my phone’s version and it is 4.2.1. What can I do now?

    [Reply]

    alex Reply:

    Hello B Harrison,

    Follow the directions in the article and if they don’t work I don’t know that I am going to be much help. If you issue is with Bluetooth the iPhone is fairly limited in its functionality so my personal suggestion would be to just use a USB cable. I personally don’t use Bluetooth at all anymore because it is such a security issue and because it just has never worked flawlessly between Windows and the iPhone iOS software.

    Thanks.
    alex

    [Reply]

  64. Will says:

    This worked great! Thank you very much.

    [Reply]

    alex Reply:

    Hello Will,

    Great to hear! Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  65. Alginald says:

    Worked a charm, thanks very much. Another problem solved.

    [Reply]

    alex Reply:

    Hello Alginald,

    No problem at all! Thanks for posting feedback.

    Thanks.
    alex

    [Reply]

  66. Al says:

    Hi Alex

    My iPhone says connected and the warnning on the pc went away, but when I double click on the iCone it could not connect. It says “Bluetooth Service View has stopped working”

    Any ideas

    Thanks,
    Al

    [Reply]

    alex Reply:

    Hello Al,

    Unfortunately I have not seen that specific error. When you find a resolution let us know what it was.

    Thanks.
    alex

    [Reply]

  67. Aman says:

    Hey thank you so much !!!!!!!!
    you have done a great job
    keep it up

    [Reply]

    alex Reply:

    Hello Aman,

    No problem at all. Thanks for taking the time to post feedback.

    Thanks.
    alex

    [Reply]

  68. pavan says:

    I am using Win7 64 bit OS.. i downloaded 64 bit drivers from you link its keep on giving following error

    I am trying to connect my bluetooth headset using bluetooth dongle.

    Please help,
    Pavan.

    [Reply]

    alex Reply:

    Hello pavan,

    Is the bluetooth dongle working with anything else? It sounds as if you may need to make sure that is working properly. Next you may need to install the proper drivers for the headset itself.

    Thanks.
    alex

    [Reply]

    pavan Reply:

    thanks for your reply. Yes the dongle is working good with my mobile. And there are no drivers available for my headset. Its LG HBS200.

    thanks,
    pavan.

    [Reply]

    alex Reply:

    Hello pavan,

    No problem at all… You might also try installing the 32-bit drivers to see if that solves the problem.

    Thanks.
    alex

    [Reply]

  69. Nicolas says:

    Cool, I googled for this problem and found this post. It solved my problem, I can now tether my internet connection in win7 64 bits.

    [Reply]

    alex Reply:

    Hello Nicolas,

    Good deal. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  70. Aneeq says:

    Thanx…luv u :)

    [Reply]

    alex Reply:

    Hello Aneeq,

    Heh thanks! Thank you for taking the time to post feedback.

    Thanks.
    alex

    [Reply]

  71. bobby says:

    thank you
    it really works

    [Reply]

    alex Reply:

    Hello bobby,

    No problem. Glad to hear the article helped you out! Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  72. Mac says:

    Thanks, that worked out well.

    [Reply]

    alex Reply:

    Hello Mac,

    Awesome. Thanks for posting feedback.

    Thanks.
    alex

    [Reply]

  73. Devin says:

    I tried just that, and my computer was bringing up EXACTLY what you showed would happen, but it still didn’t work. It’s also that my problem is with my Bluetooth mouse. I just figured these directions might work, considering I was having the exact same problem (Bluetooth peripheral device not connecting), and my computer had the exact same errors and resolutions.

    It’s the Microsoft Bluetooth Notebook Mouse 5000. Do you happen to know how I could work this out? I’m desperately wondering right now. Please let me know. I used it this morning, but it just didn’t work when I turned it on later today.

    Your description was the most detailed, so I thought you might know how to help. Let me know if you do.

    [Reply]

    Roger Reply:

    Me too, Ive done the very single part of the process, with the same results as my fellow colleague above. I really dont know what else I could do with that.

    [Reply]

    alex Reply:

    Hello Roger,

    If you are having the same issue as noted by Devin then it would appear you have a system wide Bluetooth issue that needs to be resolved. This type of thing is out of scope for this article but you might try searching Google for how to troubleshoot general Bluetooth issues.

    Thanks.
    alex

    [Reply]

  74. Manzur says:

    I have no Administrative privilege. Thats why i can’t setup this file. Please can you help other way’s. I want to use internet with support of Samsung Galaxy Tab Bluetooth.

    PLEASE HELP ME.
    :((

    [Reply]

    alex Reply:

    Hello Manzur,

    You likely will not be able to accomplish your goal without administrator privileges. If you can contact the person with the administrator access to proceed.

    Thanks.
    alex

    [Reply]

  75. RTH says:

    Ya, this is the easy (-ier) part.

    Now, go to the Bluetooth icon in the system tray and try to connect to your iPhone so you can do something with it:

    “Error Establishing Connection”, just like it was before all this.

    [Reply]

    alex Reply:

    Hello RTH,

    Sorry the article was not helpful for you.

    Thanks.
    alex

    [Reply]

  76. Hosstheboss says:

    thank you very much,you did a great research,

    wonderful brain

    [Reply]

    alex Reply:

    Hello Hosstheboss,

    No problem. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  77. ankush says:

    how it can be downloaded.. i had tried all the links but not yet downloaded

    [Reply]

    alex Reply:

    Hello ankush,

    Not sure what you mean. I tested the 32bit download link above and it appears to work without issue.

    Thanks.
    alex

    [Reply]

  78. Andrew says:

    Thanks Alex. Nice one.

    [Reply]

    alex Reply:

    Hello Andrew,

    No problem. Glad it helped out. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  79. Chrispon says:

    Thanks :)

    [Reply]

    alex Reply:

    Hello Chrispon,

    No problem. Thanks for posting feedback.

    Thanks.
    alex

    [Reply]

  80. John says:

    I followed the instructions here and verified that “Windows Mobile-Based Device Support” appeared in Device Manager under “Bluetooth Radios”. My iPhone shows up in “Devices and Printers,” and my PC shows up on my iPhone in the list of devices remembered. However, when I tap the PC on the iPhone to attempt to connect to it, I get a dialog box on my phone that says “[Computer Name] is not supported on this device”–to get out of the dialog box, I have to click the only available button, which says “Forget this Device”.

    [Reply]

    alex Reply:

    Hello John,

    Not sure to be honest. Unfortunately the iPhone –> Windows 64bit Bluetooth support stinks… in fact the Bluetooth support for Windows on the iPhone stinks all the way around. I don’t even use it at all anymore because it was so frustrating. I only use Bluetooth on my iPhone for third party devices such as headsets.

    Thanks.
    alex

    [Reply]

  81. Natasha says:

    i did all that and it worked
    but i can’t just connect the bluetooth headset
    it’s there but i can’t connect to it! its icon is just there next to othe devices but there’s no way i could choose “connect”
    i triedto shut it off and on but nothing happened
    please help me this is driving me crazy :(

    [Reply]

  82. Natasha says:

    by the way i have hp pavilion dv4

    [Reply]

  83. Mike says:

    I just wanted to post that I used this solution and was able to install the driver for my bluetooth peripheral device on my HP Elitebook 8740w, W7 – 64bit. I ran into troubles attemping to pair my Android Bionic with my laptop and Windows told me it was unable to install the correct driver. This work around was extremely helpful. Thanks…

    [Reply]

    alex Reply:

    Hello Mike,

    No problem at all. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  84. Jenna says:

    thank you so much for your help! this totally worked. 2 thumbs up :)

    [Reply]

    alex Reply:

    Hello Jenna,

    No problem. Thanks for posting feedback.

    Thanks.
    alex

    [Reply]

  85. Kumakichi says:

    Ths sooooooooo much, I just wanna say thank you! I used this method to connect Iphone4 and a dell E6400 laptop, succeed! bravo man!

    [Reply]

    alex Reply:

    Hello Kumakichi,

    No problem at all. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  86. ainal says:

    hello.i just wanted to ask. i don’t have “microsoft corporation” in the list. there is only “microsoft” there. what should i do?

    [Reply]

    alex Reply:

    Hello ainal,

    I would try to use Microsoft to see if that does the trick. It won’t hurt anything if that doesn’t work properly since it is already not working.

    Thanks.
    alex

    [Reply]

  87. Farhan Ali Rana says:

    Microsoft Windows Mobile Device Center 6.1 download this one first
    download the validation file ..run it and it will show a validation key copy it from there and paste on the site….then download the MOBILE DEVICE CENTER…and now repeat the same process…you will see MICROSOFT CORPORATION in the list..:>

    [Reply]

    alex Reply:

    Hello Farhan Ali Rana,

    Awesome. Thanks for the info. I was unaware that the above steps would provide the missing Microsoft Corporation to the list.

    Thanks!
    alex

    [Reply]

  88. Soni says:

    It didnt work for my laptop. I have dell Inspiron N5110 with Windows 7 Home Premium (Genuine) installed. Plz help.

    [Reply]

    alex Reply:

    Hello Soni,

    Sorry you were not able to get this working. The details in the article are what resolved the issue for me however the iPhone Bluetooth support is not very solid and many people are having the same issue as you are.If you were able to resolve please post the solution in the comment section of this article.

    Thanks.
    alex

    [Reply]

  89. Soni says:

    Plz reply…..is bluetooth driver compatible with windows 7 Home Premium 64-bit dell inspiron?

    [Reply]

    Heidi Reply:

    I just followed the instructions step by step and I was able to install the driver successfully. I have windows 7 home Premium 64 bit. I can now connect my iphone 4S

    [Reply]

    alex Reply:

    Hello Heidi,

    Great to hear you got it working. Thanks for taking the time to post feedback.

    Thanks.
    alex

    [Reply]

    alex Reply:

    Hello Soni,

    Yes the driver is compatible.

    Thanks.
    alex

    [Reply]

  90. Robi says:

    I did this step for step and the same result as always happens even before I did this. It says error establishing connection.

    I’m using this with ipod touch 2nd gen and Dell alienware x17m

    [Reply]

    alex Reply:

    Hello Robi,

    Not sure unfortunately. The steps in the article resolved the issue for me and for some others as well however it appears it doesn’t work for everyone. The iPhone Bluetooth support sucks so your issue likely revolves around that.

    Thanks.
    alex

    [Reply]

  91. RandyTan says:

    My deepest gratitude for Alex in Errors.
    Your answer is very detail. I thank you.
    It solved the problem in my HP ELitebook 2740p running Win7-64bit.

    The 2 key steps:
    1. installation of the drvupdate-amd64.exe fromWindows Mobile Device Center –> providing you the list of drivers you need to use in the 2nd step
    2. select the driver Bluetooth Radio – Microsoft Corporation-Windows Mobile-based Device Support , even though it says it installing the driver is not recommended.

    Well done and thank you for taking the time & effort to give us the detailed solution.

    [Reply]

    alex Reply:

    Hello RandyTan,

    No problem. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  92. rgj says:

    The drivers installed correctly, but I still can’t pair with my iPhone 4S.

    [Reply]

    alex Reply:

    Hello rgj,

    Unfortunately the Bluetooth pairing with an iPhone is and always has been really flaky. There is not a one solution fits all… I actually stopped pairing at all with me computers because it was so bad… Hope you found a solution though.

    Thanks.
    alex

    [Reply]

  93. Terrill K Johnson says:

    After reading the description for Windows Mobile Device Center, doesn’t look like it will do any more than itunes does, which leaves a lot to be desired.

    [Reply]

    alex Reply:

    Hello Terrill,

    That is pretty much correct. The iPhone Bluetooth support is horrid so all I can do is offer suggestions which is what I attempted to do in the article.

    Thanks.
    alex

    [Reply]

  94. Herbie says:

    Thank you , you saved me from endless digging on google for partial answers

    [Reply]

    alex Reply:

    Hello Herbie,

    No problem. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  95. Brandon says:

    Thank you!!

    [Reply]

    alex Reply:

    Hello Brandon,

    No problem. Thanks for posting feedback.

    Thanks.
    alex

    [Reply]

  96. wendy says:

    hi!
    i’ve a problem with the “Pass Windows Genuine Validation”
    it’s need he validation code,..
    can i bypass tht things..?

    [Reply]

    alex Reply:

    Hello wendy,

    What does this have to do with bluetooth driver issues?

    Thanks.
    alex

    [Reply]

    wendy Reply:

    i need the Windows Mobile Device Center, and if i check the validation tool, i’ll mostly get a problem with the windows genuine problem. so i need that wmdc without need to validate the winds.

    [Reply]

    alex Reply:

    Hello wendy,

    That would be called piracy and we are unable to help you with that.

    Thanks.
    alex

    [Reply]

  97. Red says:

    Hi Alex,

    I have tried all this and still my laptop is not able to find any bluetooth device. On the device manager, however, I don’t get that yellow triangle. Although no matter how many times I tried uninstalling and re-installing the drivers I still get the message that ‘peripheral device diriver not found’. Had a chat with a Dell consultant and he reckons that although the bluetooth mini-card driver is installed successfully, it is not actually working and may have been broken. Is that possible, considering all this only happened when I restore the system on my machine. Any ideas?
    Thanks,
    Red

    [Reply]

    alex Reply:

    Hello Red,

    I would say that it sounds unlikely that it would not work after a software upgrade however it is definitely possible. You might try ordering a third party Bluetooth device ($10 or so) and see if that fixes your issue. While it may not be ideal it will save you lots of headaches and possibly be a better Bluetooth device that the one installed by default on the Dell.

    Thanks.
    alex

    [Reply]

  98. MartyB says:

    Alex,
    How can I tell you how much I appreciate this step by step resolution to a very big problem? I have looked online for a week everyday and this is the only one that worked. Dell support forums nor the Windows 7 forums didn’t have a clue.

    Thanks again my friend, you made me very happy

    [Reply]

    alex Reply:

    Hello MartyB,

    Glad to hear it. Appreciate you taking the time to leave feedback and again glad to hear we were able to help resolve your problem!

    Thanks.
    alex

    [Reply]

  99. Steve says:

    What??? Same problem. But the link you give for the 32-bit Mobile device center says it only works on Vista, not W7, tried it anyway and the instal fails. Is there another link for aW7 compatable version?

    [Reply]

    alex Reply:

    Hello Steve,

    This article is over 2 years old and I wrote it specifically for 64 bit Windows. I added the 32 bit link attempting to help others as well. You might try googling for the package and finding it that way. If this solution does not work for you then you can at least use it as a baseline of something that has worked for others.

    Thanks.
    alex

    [Reply]

  100. Rami says:

    Thanks
    its working fine

    Thanks Again

    [Reply]

    alex Reply:

    Hello Rami,

    No problem. Thanks for posting feedback.

    Thanks.
    alex

    [Reply]

  101. Sachin says:

    Thnaks, its works like magic.

    [Reply]

    alex Reply:

    Hello Sachin,

    No problem. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  102. KANG HYEONG GYU says:

    감사합니다

    [Reply]

    alex Reply:

    , HYEONG GYU 안녕

    문제 없어요. 의견을 남길 시간을내어 주셔서 감사합니다.

    감사합니다.
    알렉스

    [Reply]

  103. Ramon says:

    Just wanted to say THANK YOU to whoever compiled this..worked perfectly fine once i used your method…funny cuz my problem was with my samsung wave rather than iphone but this still worked. Thanks!

    [Reply]

    alex Reply:

    Hello Ramon,

    No problem. Thanks for posting feedback!

    Thanks.
    alex

    [Reply]

  104. mariana says:

    worked perfectly on my Envy 3040NR but I cant listen to the music from my iPhone. What should I do next?

    [Reply]

    alex Reply:

    Hello mariana,

    Depends on what issue you are having.The more details you can provide the more likely we can assist with a solution. If you have already figured out the problem then let us know what the solution was so others might be able to resolve their issues as well by reading the comments for the article.

    Thanks.
    alex

    [Reply]

  105. Jimmy Bayrante says:

    Oh I so relieved of your documentation skills!!! This is now fixed with my iphone 4s and Samsung NP350u2…

    Thank you so much!!!!!

    [Reply]

    alex Reply:

    Hello Jimmy,

    Thanks so much for the kind words and thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  106. MOHAMADTAHERHAJI says:

    BLUETOOTH PERIPHERAL DEVICE

    [Reply]

  107. Shyam says:

    Thanks a lot sir, i am much relieved

    [Reply]

  108. Carl says:

    I have a Win 7 64-bit Dell and was trying to connect a Plantronics Voyager Pro Plus. The only solution I found was to use a 3rd party Bluetooth adapter (Medialink) that came with its own drivers. Win 7 drivers don’t work.

    [Reply]

  109. subhadeep says:

    i’ve win 7 home basic. genuine. but Microsoft Windows Mobile Device Center 6.1 shows it will not work in this version, and suggesting to download new Microsoft Windows Mobile Device Center . please help. my e mail is saha.subhadeep AT yahoo DOT co DOT in.
    thanks in advance

    [Reply]

  110. gr8sho says:

    Having to go through all of this to get an Apple device to work well with a Microsoft Operating system is… ludicrous.

    I’ve seen a few posts in my research suggesting such a solution, and this write-up is very well done so I gave it a try, and indeed it worked well on my Lenovo T410.
    It seems that Microsoft have really gone out of their way to allow support for this one device driver tied to their own devices at the expense of others. Shameful really.

    Thanks.

    P.S. I hope someone from Microsoft reads this.

    [Reply]

  111. amsefad says:

    thanks a lot . it was so helpfull ………

    [Reply]

  112. mok says:

    Mode »
    Apr 04 2010
    Windows 7 64-Bit Bluetooth Peripheral Device Driver Error, iPhone Driver Issue

    [Reply]

    alex Reply:

    Hello mok,

    OK?

    Thanks.
    alex

    [Reply]

  113. Stew says:

    Could not pass the validation test because I’m running Windows 7 and the GenuineCheck.exe says its obsolete.

    Aaagh!

    [Reply]

  114. MICKEY THE PEST says:

    I LOVE U MAN!!!
    THANK U! THANK U! THANK U!
    AND FOR ALL THE OTHER MARTYRS WANDERING THE DESERT OF “WINDOWS & APPLE TORTURES”
    I HAVE A 3 HOURS SAVING GIFT:
    READ THIS ARTICLE – THIS IS THE SALVATION!
    EXCEPT FOR THE MICROSOFT WINDOWS SITE PART -THE WGA TOOL IS OUT OF DATE XP VERSION AND THERE IS NO OTHER => EVEN WHEN UR WINDOWS IS GENUINE AND THE SITE SAYS IT IS SO U CANNOT GET THAT 8 DIGITS CODE NEEDED FOR DOWNLOADING THE WRONG VERSION OF Microsoft Windows Mobile Device Center (64-bit) BECAUSE THEY HAVE ONLY THE VISTA ONE!
    SO – JUST GO TO
    www dot toggle dot com/lv/group/view/kl36735/Microsoft_Windows_Mobile_Device_Center_64-bit_.htm
    AND DOWNLOAD IT FOR 1 SECOND
    INSTALL IT
    AND FOLLOW THE REST OF ALEX’S INSTRUCTIONS!DD
    IT TAKES JUST ANOTHER MINUTE
    AND U’RE DONE
    &IT’S ALL GOOD!

    THANK U ALEX!!!

    [Reply]

    alex Reply:

    Hello Mickey,

    No problem. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  115. john says:

    why don´t you simply buy a genuine Windows and a Androit phone`?

    [Reply]

    alex Reply:

    Hello john,

    I personally like the iOS interface much better than anything else on the market. I have been wanting to try something running Android but have yet to find anything comparable to the iPhone. Apple support sucks so bad I have come close but just haven’t wanted to go through the haggle of something new regarding my phone.

    Thanks.
    alex

    [Reply]

  116. Pritesh says:

    Thank you Very much i almost lost hope to connect my mobile to my laptop. but today i follow the above instruction and i get going with my Bluetooth, many thanks .

    [Reply]

  117. alex says:

    Hello Stew,

    Sorry to hear that. Let us know if you found a work around.

    Thanks.
    alex

    [Reply]

  118. saimahalingam says:

    Sir,I have followed your instruction But when i go to mcirosoft tab there are Four options available but none of them have Windows Mobile based device support..?

    [Reply]

    alex Reply:

    Hello saimahalingam,

    I believe your issue is related to the Windows 7 version you are using. Could you let us know if you are using Windows 7 Ultimate, Windows 7 Home, etc.?

    Thanks.
    alex

    [Reply]

  119. Scott says:

    This worked for one of the Bluetooth Peripheral Device listed under “other devices” but after installing the bluetooth Radios driver successfully I still have another bluetooth peripheral listed under other devices. I had two to start with.

    I tried using the same driver for that one also, but I still cannot connect. I did notice when browsing for this driver though, that under devices type list is also “Bluetooth Virtual Devices”. Could this be the other driver I need to add? I don’t know which manufacturer and model to choose though. Microsoft Corporation isn’t listed for that one.

    In device manager when I expand Bluetooth Radios what I have listed is
    Dell Wireless 365 Bluetooth Module
    Microsoft Bluetooth Enumerator
    Windows Mobile-based device support

    Am I missing something there?

    [Reply]

  120. Faisal says:

    Thanks a lot. Your method really worked like a charm. I can now seamlessly connect my Apple device with my Windows 7 PC and stream music. Though for every device I add I have to follow the same method. You were of great help. Really appreciate it. Thanks once again.

    [Reply]

  121. HITASB says:

    hi alex.
    thank you for your perfect solution, i have this problem for 3month and without your help i never could solve that.thank you so much.

    [Reply]

  122. Nawshin Anwar says:

    I don’t usually leave replies. But this just saved my life I’m telling you! And the software works on my Windows 7 Home 64 bit. And I’m using HP if that matters to anyone. Thanks again

    [Reply]

  123. wilbur says:

    Hi,

    Followed all instructions to a T
    windows 7 64 bit os
    Working perfectly now. I am able to stream music wirelessly through bluetooth to my JBL wireless speaker whose output is connected to my Altec 1.2.

    Thanks a million!

    [Reply]

  124.  
Leave a Reply

*Type the letter/number combination in the abvoe field before clicking submit.

*