ATT iPhone Visual Voicemail Not Working After iPhone 3.1 Firmware Upgrade

Sep 08 2009

ATT iPhone Visual Voicemail Not Working After iPhone 3.1 Firmware Upgrade

Posted by alex in Errors at 9:22 PM

After upgrading my iPhone to firmware version 3.1 my Visual Voicemail stopped working. Initially I wasn’t sure what the issue was but I was not receiving voicemail via the iPhone. I did finally find out that I could retrieve the voicemail by holding the 1 key which will then dial voicemail and let you retrieve your voicemail. If you are able to retrieve your voicemail by holding the 1 key but the voicemails are not showing up in the iPhone voicemail interface then there is an issue with what ATT calls Visual Voicemail.

ATT iPhone Visual Voicemail Issue:
If you are experiencing the Visual Voicemail conflict caused by the upgrade to iPhone 3.1 firmware then your Visual Voicemail interface will look like the below even if you have voicemails in your voicemail inbox.

Though I was not aware of the issue immediately my issue with Visual Voicemail started directly after upgrading my iPhone firmware to revision 3.1. It turns out that ATT started blocking the iPhone tethering hack in firmware revision 3.1 which somehow also caused an issue with Visual Voicemail. If you must have tethering work then do not update to iPhone firmware revision 3.1. If you have already upgraded to firmware 3.1 or you prefer to have latest software without Internet tethering working then use the below instructions to resolve the issue with Visual Voicemail after upgrading to iPhone firmware 3.1.

Fix Visual Voicemail Conflict With Tethering & iPhone 3.1 Firmware:

Open iPhone Settings: First click on the iPhone Settings icon located on your iPhone desktop.
Click General Settings: Now click on the General option from the initial Settings configuration window which will display the General settings options as shown below.
Scroll General Settings: Scroll to the bottom of the General settings window to display the Profiles option as shown below.
Open iPhone Profiles: Select the Profile option from the general settings that will open the iPhone Profiles configuration window as shown below.
Remove BenM.at Profile: Now to remove the Visual Voicemail conflict remove the profile with BenM.at in the description field by clicking the red Remove button. Once you click the Remove button a confirmation pop up will appear as shown below. Click the second Remove button to verify you want to remove the profile.
Test Visual Voicemail: Now call your iPhone from a different number and leave a voicemail message. Within a couple of minutes the voicemail should appear on the ATT iPhone voicemail screen as shown below.

Hopefully ATT will eventually offer Internet Tethering as a service one day as it is a service I don’t use often though when I do it really comes in handy. I have been really disappointed with the restrictions that ATT enforces with their 3G network. They seem to claim how impressive the ATT 3G network is but data is limited even when you are paying for an unlimited data plan and they will not allow Internet tethering. If a new hack comes out for Internet tethering with iPhone 3.1 firmware or above I will definitely be installing it until ATT offers an Internet tethering service for a reasonable price even though technically it should be included in the unlimited data plan for the iPhone.

To recap the Visual Voicemail issue was a conflict with the iPhone 3.1 firmware update and the Internet tethering hack that many people have installed on their iPhones. The iPhone firmware update automatically removes the Internet tethering hack however it does not remove the profile that is also created during the hack so manually removing the profile resolves whatever the conflict was with Visual Voicemail.

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Tags: 3.1, ATT, BenM.at, firmware, general, Internet tethering, iPhone, profile, settings, tether, tethering, visual voicemail, voicemail

This entry was posted on Tuesday, September 8th, 2009 at 9:22 PM and is filed under Errors. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

204 Responses to “ATT iPhone Visual Voicemail Not Working After iPhone 3.1 Firmware Upgrade”

Bhargav says:

February 18, 2010 at 6:49 PM

Thanks a bunch Alex

[Reply]
alex Reply:
February 19th, 2010 at 9:18 PM
Hello Bhargav,

No problem. I hope the article helped you get your visual voicemail from AT&T working again. Thanks for taking the time to leave feedback.

Thanks.
alex

[Reply]
Ed says:

February 21, 2010 at 8:45 PM

Thanks for the fix Alex. I hope that Ben M comes out with a tethering hack update that works around ATT’s kaibosh.

[Reply]
alex Reply:
February 22nd, 2010 at 8:01 AM
Hello Ed,

No problem. I have a feeling it will be awhile before anyone comes out with another tethering hack and if they do it will probably be located and shutdown by AT&T much quicker. I am hoping that ATT actually starts to offer some form of tethering as a add-on service. It would be something I would be willing to purchase and hopefully if the iPhone opens up to other carriers in the future they will be forced to offer the service to compete with T-Mobile, Verizon, etc.

Anyhow thanks for taking the time to leave feedback. It is always rewarding to know when articles assist people in resolving issues.

Thanks.
alex

[Reply]
kelly says:

February 23, 2010 at 3:37 AM

oh my goodness, i have been without visual voicemail since july of 09 and have spent countless hours at the mac store, at&t store, and on the phone with both apple support and at&t. NO ONE has been able to figure out why i was without voicemail and in one simple post you cleared up my nagging issue. thank you soooooooo much alex. :)

[Reply]
alex Reply:
February 23rd, 2010 at 7:13 AM
Hello Kelly,

No problem. It is great to hear that you have resolved your visual voicemail issue after finding our article. It is odd to me that nobody at the ATT store, Mac store, or technical support at either company could help resolve your problem but I guess thats why they get paid the big bucks…. :) . We write all of these articles for free as time permits so we are always looking for small donations to help pay for our server hosting costs. If you feel it is deserved and you are able to afford it you could be so nice as to provide us with a small donation to “paypal at narfonix.com” or by clicking the Donate link in the top navigation . Regardless either way we also appreciate you taking the time to leave feedback and again we love hearing that our articles have helped someone solve a problem.

Thanks.
alex

[Reply]
Sal says:

February 26, 2010 at 2:05 AM

Thanks for the post, it was unfortunately what i was afraid of, it all comes down to what I want more, tethering or visual voicemail. At least now I know what I have to do to remove it.

Thanks for the detail and clarity in your post!

Sal

[Reply]
alex Reply:
February 26th, 2010 at 12:20 PM
Hello Sal,

That is correct.. at this point it is either tethering or visual voicemail if you are running the latest software. You could also attempt to downgrade to the software release right before the one where tethering was broken and then you could have both but would be missing the latest features from ATT/iPhone.

Anyhow hope that helps. Thanks for taking the time to leave feedback.

Thanks.
alex

[Reply]
taytay says:

February 26, 2010 at 1:53 PM

Thanks so much for the post, well written and exactly what I needed.

[Reply]
alex Reply:
February 26th, 2010 at 3:15 PM
Hello taytay,

No problem at all. Thanks for taking the time to leave such nice comments as feedback. Glad you found the information useful.

Thanks.
alex

[Reply]
Kelli says:

March 5, 2010 at 11:59 AM

As everyone else has said, thank you, thank you, thank you. I’ve grown tired of finding messages MONTHS after getting them. Apparently my phone has also taken to stop telling me about my missed calls as well.

[Reply]
alex Reply:
March 8th, 2010 at 4:00 PM
Hello Kelli,

No problem at all. I haven’t yet heard of any of the firmware upgrades causing issues with Missed Calls but that is not to say it isn’t so. Glad to hear the article helped you resolve the problem with Visual Voicemail!

Thanks.
alex

[Reply]