ATT iPhone Visual Voicemail Not Working After iPhone 3.1 Firmware Upgrade
Posted by alex in Errors at 9:22 PMAfter upgrading my iPhone to firmware version 3.1 my Visual Voicemail stopped working. Initially I wasn’t sure what the issue was but I was not receiving voicemail via the iPhone. I did finally find out that I could retrieve the voicemail by holding the 1 key which will then dial voicemail and let you retrieve your voicemail. If you are able to retrieve your voicemail by holding the 1 key but the voicemails are not showing up in the iPhone voicemail interface then there is an issue with what ATT calls Visual Voicemail.
ATT iPhone Visual Voicemail Issue:
If you are experiencing the Visual Voicemail conflict caused by the upgrade to iPhone 3.1 firmware then your Visual Voicemail interface will look like the below even if you have voicemails in your voicemail inbox.
Though I was not aware of the issue immediately my issue with Visual Voicemail started directly after upgrading my iPhone firmware to revision 3.1. It turns out that ATT started blocking the iPhone tethering hack in firmware revision 3.1 which somehow also caused an issue with Visual Voicemail. If you must have tethering work then do not update to iPhone firmware revision 3.1. If you have already upgraded to firmware 3.1 or you prefer to have latest software without Internet tethering working then use the below instructions to resolve the issue with Visual Voicemail after upgrading to iPhone firmware 3.1.
Fix Visual Voicemail Conflict With Tethering & iPhone 3.1 Firmware:
- Open iPhone Settings: First click on the iPhone Settings icon located on your iPhone desktop.
- Click General Settings: Now click on the General option from the initial Settings configuration window which will display the General settings options as shown below.
- Scroll General Settings: Scroll to the bottom of the General settings window to display the Profiles option as shown below.
- Open iPhone Profiles: Select the Profile option from the general settings that will open the iPhone Profiles configuration window as shown below.
- Remove BenM.at Profile: Now to remove the Visual Voicemail conflict remove the profile with BenM.at in the description field by clicking the red Remove button. Once you click the Remove button a confirmation pop up will appear as shown below. Click the second Remove button to verify you want to remove the profile.
- Test Visual Voicemail:Now call your iPhone from a different number and leave a voicemail message. Within a couple of minutes the voicemail should appear on the ATT iPhone voicemail screen as shown below.
Hopefully ATT will eventually offer Internet Tethering as a service one day as it is a service I don’t use often though when I do it really comes in handy. I have been really disappointed with the restrictions that ATT enforces with their 3G network. They seem to claim how impressive the ATT 3G network is but data is limited even when you are paying for an unlimited data plan and they will not allow Internet tethering. If a new hack comes out for Internet tethering with iPhone 3.1 firmware or above I will definitely be installing it until ATT offers an Internet tethering service for a reasonable price even though technically it should be included in the unlimited data plan for the iPhone.
To recap the Visual Voicemail issue was a conflict with the iPhone 3.1 firmware update and the Internet tethering hack that many people have installed on their iPhones. The iPhone firmware update automatically removes the Internet tethering hack however it does not remove the profile that is also created during the hack so manually removing the profile resolves whatever the conflict was with Visual Voicemail.
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Alex,
I’m having the same issue w/ visual voicemail as described in the thread above but w/ OS version 4.0 on my 3GS. When I called AT&T yesterday I eventually got to someone who said it was a known issue and that Apple was working on a fix but w/ no ETA. This is the closest thing I’ve found online that corroborates ATT’s claim of it being a known issue but I’m still a little hesitant to believe that as neither the Apple person I spoke to or the first level of support at AT&T knew anything about it – the level 1 guy at AT&T spent 30 minutes trouble shooting the problem before escalating the call.
For the record, I have not hacked my phone in any way. When I try to follow the steps in your original post, I get stuck at step #3 as the sub-directory under General settings does not include an entry for “Profiles”. Any suggestions? I’d rather not “reset all settings” (last post) as this seems like an extreme solution.
Thanks,
Chris
[Reply]
Calin Reply:
September 2nd, 2010 at 10:35 PM
I’m having the same issue, yet nobody confirmed this was a known one… General settings does not include this profile (BenM.at)
[Reply]
alex Reply:
September 3rd, 2010 at 11:56 AM
Hello Calin,
Please see my response to Chris below.
Thanks.
alex
[Reply]
alex Reply:
September 3rd, 2010 at 11:56 AM
Hello Chris,
I believe the issue you are having is actually a new issue with visual voicemail. Initially when this article was written is was definitely related to the tethering hack that many people performed awhile back. Right before ATT enabled MMS messaging they released a software upgrade that disabled tethering for all that had used the hack and that update broke visual voicemail.
So I am pretty sure the issue you are having now is actually a different issue so when a resolution is found we would love to hear what it is. I also have iOS 4.0 but on an iPhone 4 and currently I have no visual voicemail issues.
Thanks.
alex
[Reply]
Thank You
[Reply]
alex Reply:
October 7th, 2010 at 12:38 PM
Hello DG,
No problem. Thank you for taking the time to leave feedback.
Thanks.
alex
[Reply]
I just upgraded to 4.1 and now all my calls that got to voicemail are telling them that my phone doesn’t accept unidentified callers. Please unblock your phone and try your call again.
How do I fix this? I was using YouMail and thought that was the problem after the update but after deleting YouMail it still has the same recording.
Any suggestions?
[Reply]
alex Reply:
November 3rd, 2010 at 1:22 PM
Hello Karen,
I have not heard of this issue. Who is your provider? I assume it is a setting not related to the iOS software however I would need as many details as possible to provide a more educated opinion.
Thanks.
alex
[Reply]
FINALLY!
I had given up on ever getting visual voicemail back. I had tried all the other fixes and deleting the “profile” did the trick. (My “profile” was NOT named “BenM.at”.)
As soon as I did this all my old, saved voicemails showed up on my visual voicemail! Bonus! I also did a test run and it’s back up and working.
AAA+++ For posting this fix!
[Reply]
alex Reply:
February 9th, 2011 at 10:05 PM
Hello Palau,
No problem. Thanks for taking the time to leave feedback.
Thanks.
alex
[Reply]
Aweeeesooooome!!!!!! thanks a lot! it helped!!!!! really thanks
[Reply]
alex Reply:
February 20th, 2011 at 12:42 PM
Hello Junior,
No problem. Thanks for taking the time to post feedback.
Thanks.
alex
[Reply]