By default the Skype application enables two annoying configuration items that can be in the way when using Skype. The first item is labeled Skype Promotions and will pop up an window over the top of your Skype friends list that offers deals typically on Skype services. The second item is labeled Help and Skype tips which is less annoying than the Promotions pop over however it still can get in the way and visiting the Skype support site will provide the same results. Both of these items are configured in the Skype client under Alerts & messages. An example of a Skype Promotion is displayed below and as you can see it will hover right over your Skype friends list.

Skype Promotions: Pop Up Skype Advertisements 

The pop up “Skype Promotions” or “Advertisements” can easily be X’d out however it is more convenient for the messages to not display. Follow the directions below to disable these types of pop over notifications.

Disable Skype Promotions, Help, & Tip Notifications:

  1. Open Skype:First launch the Skype application if it is not already launched or double click it in the task bar to display your Skype friends list on the screen.
  2. Skype Options:Open the Skype Options window by clicking Tools in the top navigation of the Skype client and then selecting Options from the drop down menu.
  3. Skype Alerts & Messages: Now expand Notifications in the left hand menu and highlight Alerts & Messages as shown below.

    Skype >> Options >> Notifications >> Alerts & Messages

  4. Modify Promotions & Skype Help:Now uncheck the “Help and tips” check box as well as the “Promotions” check box as shown in the below image.

    Skype: Turn off Advertisements Pop Overs

    Once modified click the Save button located at the bottom of the Alerts & Messages configuration window.

  5. Restart Skype:For the changes to take effect go ahead and restart the Skype client application.

You should no longer receive the Skype Promotions pop overs and the interface will be a bit more cleaned up without the Skype Help and the tips located within the already crowded interface. If you do need help simply click on the Help menu item in the top navigation and select “Get Help: Answers & Support” from the drop down. This will open a web browser to the Skype support site with all the information you ever needed to know about Skype.


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84 Responses to “Turn Off Skype Pop Up Advertisement Messages As Well As Skype Tip And Help Messages”
  1. Jone says:

    It’s not enough. I’ve disabled ALL annoyware yet long time ago but still receive those stupid green skype banners promoting SMS usage. There’s no any obvious way to get rid of it.

    [Reply]

    alex Reply:

    Hello Jone,

    What have you disabled specifically? I am guessing if you have disabled both of the above items then something else may be displaying these SMS message banners. Do you have an example of the banner or the exact text on the banner?

    Thanks.
    alex

    [Reply]

  2. Jone says:

    Hi Alex,

    I’ve disabled all available checkboxes: 2 main and 5 extra promo-channels. The mentioned banner appears as a Skype tip (green coloured) and it does it randomly, so I can’t tell the exact message now. Something like “now you can use Skype credit to send SMS blah-blah-blah-similar-promo-crap…”.

    Jone

    [Reply]

    alex Reply:

    Hello Jone,

    Do you pay for any Skype services at all such as being able to call land lines? Also have you tried Compact View (if not you can open the skype contact list and click >> View >> Compact View)?

    If that doesn’t work I will try to provide more solutions.

    Thanks.
    alex

    [Reply]

  3. Jone says:

    Alex,

    No, I don’t pay for the services and I guess it’s the main reason Skype considers appropriate to spam me by their ads despite of my preferences. I normally use my wife’s paid account to use non-free features, as don’t consider it convenient to spread funds across two separate accounts. So, I can’t confirm whether my wife would have such ads on paid account because she connects only from home using our Linux computers while I connect from work on Windows too. BTW, I’m already in Compact Mode which is much cleaner and more uniform to Linux GUI.

    Alex, I appreciate your willing to help but please don’t bother yourself more of finding the solution because now I’m convinced it’s just a “free feature” of Skype (encouraging me to use even less Windows… ^_^). I’m sure our little investigation get us to some better knowledge about Skype’s ads policy and I’ve managed to make a screenshot of the message (telling me another story today) in case you’ll be interested to have a look for your further research. If yes, then fell free to email me (I think you’re able to view my email) where I can submit it.

    [Reply]

    alex Reply:

    Hello Jone,

    I understand your frustration but I also understand that when companies like Skype offer free software that sometimes dealing with a little annoying advertising helps them create more free products. I pay for various Skype services which is probably why I do not see the popups.

    Thanks.
    alex

    [Reply]

  4. Someantimalwareguy says:

    This issue is confirmed. The green popup usually appears to remind you that you have Skype credit remaining and asking you to use it. It is annoying and there is no way to deactivate it in the GUI. You might need to research a specific hack to get rid of it…

    [Reply]

    alex Reply:

    Hello someantimalwareguy,

    I assume you are also using the free version of Skype? What hack are you speaking about that gets rid of the popup messages?

    Thanks.
    alex

    [Reply]

  5. StratMan says:

    I, too, have been frustrated with this blasted problem that has persisted for months after following all of the “standard ‘user guide’” directions from Skype online support, which did not work. Even Googling this problem did not directly help, but did provide a clue for stopping the “Skype Credit Pop-up Ads.” Here’s what I did:

    1) Turn off Skype completely so that it is not in your SysTray;

    2) Go to this folder: C:\Documents and Settings\YourUserName\Application Data\Skype\YourSkypeHandleName;

    3) Locate the file named: config.xml;

    4) Create a copy of it to preserve the original file;

    5) Open config.xml using some kind of html file editing software;

    6) Locate the following line, on my computer it was line #454: 1

    7) Change the number from 1 to 0;

    8) Save the config.xml file; and,

    9) Restart Skype.

    Hopefully the Credit Pop-Up Ads will not appear on your computer as they are no longer appearing on mine. :)

    StratMan

    [Reply]

    StratMan Reply:

    Well, how do you like that… Just noticed that this forum did not publish my content correctly for Step 6 above, which was using the “greater than” and “less than” signs that are used in the config.xml file. So here goes again…

    6) Locate the following line, on my computer it was line #454: (ShowDynamicPromotions)1(ShowDynamicPromotions);

    When you find that line in your config.xml file, be sure to use the “greater than” and “less than” signs and NOT the parenthesis as are being used above in order for this post to appear correctly.

    StratMan

    [Reply]

    alex Reply:

    Hello StratMan,

    Yeah sorry this is just the nature of what we allow to be posted in the comments section of articles. Thanks for posting a follow up to make sure people could find the line in the config file.

    For those of you attempting to do this on Vista or Windows 7 the path to the config.xml file is C:\Users\WINDOWS-USERNAME-HERE\AppData\Roaming\Skype\SKYPE-USERNAME-HERE

    Thanks again StratMan! We look forward to a full article from you on this subject and hopefully others as well.

    Thanks.
    alex

    [Reply]

    alex Reply:

    Hello StratMan,

    We are going to test this today but I assume it works. Thanks so much for posting the details so others can get rid of these pop up messages.

    Thanks.
    alex

    [Reply]

  6. Anonymous Coward says:

    I tried to put ‘(ShowDynamicContent)1(/ShowDynamicContent)’ (with) in my config, restarted skype, and nothing changed.

    Checked the file, and my edit had disappeared. Maybe the LOCK-files have something to do with this.

    Anybody know how to unlock the config for editing?

    [Reply]

    alex Reply:

    Hello Anonymous Coward,

    What operating system are you using? Was Skype shutdown when you made the change?

    Thanks.
    alex

    [Reply]

    Anonymous Coward Reply:

    I use Vista 32.
    I shut down Skype, edited the file (saved), started Skype, and when the ads continued to pop up I opened the file, and noticed the edit had disappeared. I did this three times, just to be sure.

    [Reply]

    alex Reply:

    Hello Anonymous Coward,

    Not sure… maybe Skype rewrites that file. I pay for Skype services so I don’t have any ads pop up. I am wondering if the above suggestion by StratMan is not working properly?

    Thanks.
    alex

    [Reply]

  7. Brammetje says:

    I changed (DisablePromo)1(/DisablePromo) to value 0.
    Works perfectly.
    Win 7 64-bit

    [Reply]

    alex Reply:

    Hello Brammetje,

    Great! Thanks for the information as others will likely find this feedback very helpful.

    Thanks.
    alex

    [Reply]

  8. Brent Harsh says:

    Awesome, Stratman – your original comment worked for me. Thanks! I do pay for services via skype credit, and it’s really annoying to have them keep pinging you to get you to spend it!

    [Reply]

    alex Reply:

    Hello Brent,

    Thanks for the info and for sharing so others will know that this does work for some.

    Thanks.
    alex

    [Reply]

  9. Brent Harsh says:

    My note above was for Win XP; on Window7 64-bit, the “DisablePromo” tip from Brammetje was what did the trick – so the different versions of Skype change the internal fields used in the XML file.

    [Reply]

    alex Reply:

    Hello Brent,

    Thanks for the clarification! This will surely help others.

    Thanks.
    alex

    [Reply]

    Brent Harsh Reply:

    Also too good to be true for me; some later comments prove this – both my Win7 and WinXP installations have started to re-pop-up the green “use your skype credit now” type of ads. Seriously pisses me off since it blocks part of the the tabs in the GUI and is bright green. I’ve spent the money on credit, I’ve giving them some revenue at least, what more do they want?!

    [Reply]

    alex Reply:

    Hello Brent,

    Did you by chance recently upgrade Skype? If you did it probably overwrote those files that were modified. If not maybe they pushed something to your computer or maybe the changes just never worked 100% anyhow. Would love to hear what you come up with in the end. I never get Skype ads anymore since I pay for a number.

    Thanks.
    alex

    [Reply]

  10. bblackmoor says:

    Thank you so much! I contacted Skype asking how to disable this annoying popup,and they had no idea how to do it.

    I made the “disablepromo” change. I hope it works!

    [Reply]

    alex Reply:

    Hello bblackmoor,

    Did you also disable the tips? You can do this by adding a “1″ for DisableTip.

    Thanks.
    alex

    [Reply]

  11. bblackmoor says:

    IIt was too good to be true. “DisablePromo” is the same setting as “Options >> Notifications >> Alerts & Messages >> Promotions”. Un-checking that box does nothing about the annoying ‘You have Skype credit! Go use it! Call someone! Right now!” popups.

    [Reply]

    alex Reply:

    Hello bblackmoor,

    Curious if the DisablePromo was automatically set back to “0″? Also do you pay for any Skype services? What about unchecking all of the “Show Alerts From”?

    Thanks.
    alex

    [Reply]

    Brent Harsh Reply:

    I concur with bblackmoor – that’s the way it seems to work now. It used to work; see my earlier comment where setting DisablePromo actually did stop those popups for me, at least for a couple weeks. Without my changing anything (or updating the client as far as I know), the”use your credit” popups are back and the DisablePromo was *not* set back to “0″. Grrr….

    [Reply]

    alex Reply:

    Hello Brent,

    Interesting. I thought there were two different settings… one which was DisablePromo which matched Promotions in the Skype Options and another for something like Skype Tips or something…. I definitely could be incorrect though as I haven’t tested this in quite awhile because I pay for various Skype services and never see ads. I will definitely be curious to see what the final solution ends up being…

    Thanks.
    alex

    [Reply]

  12. Alex says:

    Thanks for the tip. Worked just fine for me. No more “blah blah blah” from skype.

    [Reply]

    alex Reply:

    Hello Alex,

    Please let us know if the messages begin to reappear. Also would be curious if you pay for any Skype services because this also appears to affect if the messages display or not. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  13. bobster says:

    I just closed my paying account and just kept my free account. Whadda ya know, those annoying dumbass tips just started popping up. Argh….

    [Reply]

    alex Reply:

    Hello bobster,

    Yeah they like to throw them in your face if you are not a paying customer. You might try reading back through the comments of the article though as people have said methods that are described in detail in the comments resolve the popup ad issue even on the free version.

    Thanks.
    alex

    [Reply]

  14. KCW says:

    I work in China, but use Skype to communicate with my family and friends in America. Currently paying around $150 a year for various services on my Skype account, including “Unlimited World” and a “Skype Out/In” number.

    Even with the optional notifications disabled, I still receive constant pop-ups at the bottom of the client. Nagging me to update the version (obviously never going to happen with how horrid their current idea of a UI is), buy Skype credit (which I already have), etc.

    So even if you are a paying customer, they will still try to alienate you by default…

    [Reply]

    alex Reply:

    Hello KCW,

    Are the popups within the Skype client itself? Could you take a screenshot and post it online so I could view it? At this point I pay for Skype unlimited account and a Skype in/out number as well and do not have any pop up advertisements anymore. Would like to figure out why you still receive Skype advertisements as a paying customer.

    Thanks.
    alex

    [Reply]

    KCW Reply:

    It was the bundle.dat script that was nagging me. Replaced it with an empty file and no more popups (but yes, they were within the client itself).

    Just got a new computer, and had never seen that before, so might have been a little hasty in my complaint. Really didn’t take that much research to disable it.

    However, it is still annoying that Skype refuses to give users adequate control over their product.

    [Reply]

    alex Reply:

    Hello KCW,

    I definitely understand the complaint. It would seem that if you pay for a product you shouldn’t be required to see ads. Thanks for posting a follow up with the information regarding the bundle.dat script though as I am guessing that others will find this information useful.

    Thanks.
    alex

    [Reply]

  15. lauris says:

    Does not work, so this post and threat is time wasting

    [Reply]

    alex Reply:

    Hello lauris,

    Actually it does work if you pay for services which was the scenario I was faced with. Also if you read through all of the comments you will see there has been some success by others to modify the config files to turn of the ads regardless of paying for Skype services or not.

    Not sure where the threat is so I will assume you meant thread. Hope you find the answer you are looking for.

    Thanks.
    alex

    [Reply]

  16. G D Milner says:

    I just started using Skype and that promotions thing was driving me bats.

    [Reply]

    alex Reply:

    Hello G D,

    Yeah the ads and promotions on Skype can be annoying. Thanks for posting feedback.

    Thanks.
    alex

    [Reply]

  17. G D Milner says:

    Meant to say thanks. …. THANKS!

    [Reply]

    alex Reply:

    Hello G D,

    No problem. Thanks again for leaving feedback.

    Thanks.
    alex

    [Reply]

  18. Andreas says:

    The link-share-button for Facebook is broken, links to http://link.as/ivx which gives an error.

    [Reply]

    alex Reply:

    Hello Andreas,

    Thanks so much for pointing this out! I wasn’t aware of the issue as it appears it was intermittent. Regardless I was able to track it down to the amount of memory allocated to PHP and then resolve the problem. Thanks again for pointing this out… huge help for us.

    If you don’t mind testing it out to make sure that the link works properly now.

    Thanks!
    alex

    [Reply]

    Andreas Reply:

    works fine now, thanks for the fast solution :)

    [Reply]

    alex Reply:

    Hello Andreas,

    No problem. Thanks again for pointing it out to us and also thanks for posting a link to the article on Facebook!

    Thanks.
    alex

    [Reply]

  19. edmar says:

    unchecking the promotions & helps & skype tips, it doesn’t work for my problems, I have this “SECURITY ALERT POP UP’. I’ve just update my skype in new version 5.1.0.112, since then everytime i open my skype it always appears the security alert saying ” THE IDENTITY OF THIS WEBSITE OR THE INTEGRITY OF THIS CONNECTION CANNOT BE VERIFIED”. and theres an options at the bottom “YES, NO & INSTALL CERTIFICATES.’ is anyone konws about how to remove this problems or virus?

    [Reply]

    alex Reply:

    Hello edmar,

    Sounds as if you have some form of spyware, malware, or virus. I would suggest installing and running Malwarebytes and run a full scan to see if that resolves the issue.

    Thanks.
    alex

    [Reply]

  20. Nathan says:

    This solution does NOT work for getting rid of the highly annoying green buble spam that informs you that you have skype credit to use up. As if you needed to be told this!!

    It comes up every time skype starts, and there seems to be NOTHING you can do to get rid of it except click the very small x every time it shows up. The bubble blocks view of other features in the window so you can’t just ignore it you HAVE to click on the x in order to continue using skype. Why on earth would the programmers at skype include such a wicked malicious feature?!?

    [Reply]

    alex Reply:

    Hello Nathan,

    You might try reading back through the comments as there have been some suggestions that work for others. Also if you are a paying Skype customer you deal with zero pop-ups.

    Hope that helps.

    Thanks.
    alex

    [Reply]

  21. rjklindsay says:

    Hi,
    I’ve been very frustrated by the Skype advertisement popups, but finally I found a solution!
    Switch to Ubuntu Linux!
    The Linux version of Skype has a much cleaner interface, and NO POPUPS OR ADVERTS!
    Actually, I’m surprised how easy Linux is to use, and ecstatic about how many other problems it solves too…
    Its smaller, faster, easier to use, more stable, no more viruses, and I just love how easy it is to find and install software via the “Software Centre” app-store-thingy, and it still runs all my Windows apps and Games via Wine.
    And, amazingly, its all free!!!

    For those of you who are still running Windows, I seriously suggest you try this out.

    Thanks,
    Rene

    [Reply]

    alex Reply:

    Hello rjklindsay,

    Can’t say I disagree with you at all. I prefer Linux as well and would also encourage anyone that hasn’t used it to give it a try at the first chance they get.

    Thanks for taking the time to write this out and for supporting Linux. :)

    Thanks.
    alex

    [Reply]

  22. Daniela says:

    Thank you so much!!!

    [Reply]

    alex Reply:

    Hello Daniela,

    No problem. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  23. Dave says:

    Thank you so much for this straightforward way of solving unwanted popups Alex. So very much appreciated by an old man that could not unravel anything from Skype itself.
    This was the only way I could get rid of Call Forwarding, unwanted “offer”.

    [Reply]

    alex Reply:

    Hello Dave,

    No problem at all. We appreciate you taking the time to write detailed feedback regarding the article we created. Sounds like you are a fairly tech savvy old man regardless of if you needed a push from our article the fact remains that you were able to follow the directions and receive the necessary outcome! Thanks for taking the time to post feedback.

    Thanks.
    alex

    [Reply]

  24. same says:

    thank you very much!

    [Reply]

    alex Reply:

    Hello same,

    No problem. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  25. BigDaddyDK says:

    While I agree in principle regarding Linux, this is not a solution for a Skype problem. This same issue will eventually follow Skype into the Linux and Mac versions and then what’s the alternative? Solaris? IOS? Android?

    The pop-up ads are terribly annoying and there appears to be no way to get rid of them. I am a paying customer and cannot disable them, which I find to be highly irritating. However, and I do use Linux on some computers, I cannot simply change my OS to accommodate one application.

    [Reply]

    alex Reply:

    Hello BigDaddyDK,

    Of course its not the best solution by any means but hey maybe it will get someone who never tried Linux to give it a shot…. nothing wrong with that. I love Linux but personally use Windows 7 as a daily driver because of specific business applications I need on Windows.

    I think the best way to get rid of the pop up ads is simply to pay the nominal fee for Skype’s services. Not only is it stable but for $30/yr. you can make unlimited outbound calls and then for another $30/yr. you can have a number associated to Skype for inbound calls. Anyhow I find it very useful and besides a single outage in the past couple of years in has always been solid for me.

    Thanks.
    alex

    [Reply]

  26. Mark says:

    This does not work at all, the ad bar in the upper left portion of the window still expands to fill most of the at side of the window whenever a new ad comes through. The popup ads also still popup whenever they send a new one, you can uncheck those notifications till you are blue in the face the ads still appear, unchecking and restarting Skype does no difference, the ads are permanent period! They only viable way to be rid of them is to dump Skype forever and let their new owner push out ads over a zero customer network until they either get the message and dump the ads or close Skype down for good! Vote with your dollars and your usage people!

    [Reply]

    alex Reply:

    Hello Mark,

    Look at Bobo’s suggestion below as it may help you out.

    Thanks.
    alex

    [Reply]

  27. Bobo says:

    In Skype, go to Tools > Change Language > Edit Skype Language File… > Save as…
    Save default English as “SkypeEnglish.lang”
    If Windows can’t save it in Skype dir, just let it save in your User Dir
    Edit that file in a text editor
    Change s_LANGUAGE_NAME=English to s_LANGUAGE_NAME=DieSkypeAdsDie in that file
    Save it
    Back in Skype, go to Tools > Change Language > Load Skype Language File… > “SkypeEnglish.lang”
    In Tools > Change Language, you should see Language Set to “DieSkypeAdsDie (user-defined)”
    The reason this works is because Skype targets ads based on Language. It doesn’t have any ads for the DieSkypeAdsDie Language so it doesn’t show any.

    [Reply]

    Ken Reply:

    Thanks Bobo! Appreciate the help.

    [Reply]

    alex Reply:

    Hello Bobo,

    Awesome! Thanks for the very helpful info and the explanation of the solution.

    Thanks.
    alex

    [Reply]

    Adrian Reply:

    Thanks heaps Bobo – that works a treat!

    [Reply]

    NotAnAdFan Reply:

    OMG NICE, BOBO!!

    [Reply]

  28. Skype is Great says:

    Ads still come up in modern complete package versions of Linux. Annoying ads are world wide

    [Reply]

    alex Reply:

    Hello Skype Is Great,

    Yeah this worked for some people but not others and many of the people it did work for eventually had ads come back after updating Skype. You can however get rid of ads by paying for various Skype services. I ended up buying Skype Premium and a Skype Online Number both of which I get my money out of. I do understand though that many people do not want to pay for services however since the service is free the ads should be acceptable as long as they are not all over the place.

    Sorry I don’t have a better answer for you but if you found a solution without paying for services let us know so others will find the information useful.

    Thanks.
    alex

    [Reply]

  29. Carlos says:

    Works, thank you very much!.
    Happy New Year

    [Reply]

    alex Reply:

    Hello Carlos,

    No problem. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  30. Bill says:

    Thanks -at last – it was driving me nuts as I could not name the problem and therefore could not find the solution. I have been using Skype since it started many years ago (2004?) and wait in horror for the ‘extra features’ and ‘solution’ to bloat it. It was simple and effective. But I guess that once it gets bloated, a simpler competitor will come along

    [Reply]

    alex Reply:

    Hello Bill,

    No problem at all. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  31. Maria says:

    Did that, didn’t help. They stopped for about 2 days and now I’m again plagued by them. I guess I’ll have to continue searching…

    [Reply]

    alex Reply:

    Hello Maria,

    Things have likely changed since this article was written. Another way to stop the ads is to pay for one of Skypes services.

    Thanks.
    alex

    [Reply]

  32. Megan says:

    Alex, don’t be douche

    [Reply]

    alex Reply:

    Hello Maria,

    Gee I wonder if you posted two messages only 30 minutes apart… haha.

    Thanks.
    alex

    [Reply]

  33. Maria says:

    Or to move to another Voip service that is free…

    Btw so far what worked for me is to change the language of Skype…if the ads start to come back, then I bet I’ll be looking at something else free on the market.

    [Reply]

    alex Reply:

    Hello Maria,

    You should do that! Thanks for taking the time to leave three messages.

    Thanks.
    alex

    [Reply]

  34. Maria says:

    Um…3 messages? I only added 2, lol. Sorry for the dupe in case a msg did get added twice! (btw you can delete this as well, it’s just a msg to you). M.

    [Reply]

    alex Reply:

    Hello Maria,

    Coincidence….. sure.

    Thanks.
    alex

    [Reply]

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