Unable To Receive Email With Outlook Express, Error Number: 0×800C0133
Posted by alex in Insights at 5:33 PMA client of mine that still uses Outlook Express called me because they were unable to receive mail on one of their PC’s. After a little troubleshooting I determined that there was nothing wrong with the account itself but it appeared the issue was on the computer. The specific error they were receiving is below.
Error:An unkown error has occurred. Account: ‘mail.example.com’, Server: ‘mail.example’, Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0×800C0133
Knowing that the storage files from Outlook Express become corrupted often and also the fact that there is a 2GB file size limit for .dbx files I decided to look into the storage folder first. You can find the storage folder by following the simple directions below.
- Launch Outlook Express: First launch the application.
- Open OE Options: Now select Tools from the top navigation menu and select Options from the drop down.
- Maintenance: Click on the maintenance tab in the Options window.
- Store Folder:Now click the Store Folder button which will pop open a new window with the location of the store folder. This folder will hold all of Outlook Express .dbx files.
Typical Storage Location: C:/Documents and Settings/<user>/Local Settings/Application Data/Identities/{long letter/number combination}/Microsoft/Outlook Express
Anyhow the issue ended up being that the Inbox.dbx file had grown to 2GB’s and thus was not allowing any more mail to be downloaded. I shutdown Outlook Express, copied all of the inbox mail to a new folder, renamed Inbox.dbx to Inbox.dbx.OLD, and restarted Outlook Express. When Outlook Express restarts it will automatically create another Inbox.dbx and start downloading the email on the server.
If you are still running Outlook Express I suggest upgrading to Microsoft Outlook 2007.
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Tags: .dbx, 0x800C0133, 2GB, error, Inbox, microsoft, Outlook, Outlook 2007, Outlook Express, Store Folder, windows, xp
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Alex, Your post on June 24 was very helpful. I’m pretty sure my storage got full. Everything made sense but here is my problem. When I went to the My Computer,C drive , Documents and Settings, Alan, I cannot find Local Settings and therefore everything else. Can you please give me a little more info. Am I looking in the wrong place. Thanks
[Reply]
alex Reply:
July 1st, 2009 at 5:21 PM
Hello Alan,
Sure. You are not seeing “Local Settings” because of your folder options. Click on “Tools” in the top navigation and select “Folder Options” from the drop down. In the configuration window click on the View tab. Make sure you have the radial selected next to “Show Hidden Files and Folder”. and then click Apply to save the settings. Also make sure to check the box next to “Display the contents of System Folders. “.
Hope that helps.
[Reply]
Alex,
That’s the fix that allows one to continue to receive emails…
However, the real challenge is to retrieve all the emails contained in the old inbox.dbx file…
Any trick in your bag for that one?
Poogie
[Reply]
alex Reply:
July 15th, 2009 at 7:01 PM
The last time I resolved this issue I was able to drag email form the current Inbox into different folders before moving the Inbox. There are also all sorts of applications that are made to recover .dbx files. I don’t have personal experince with these but try the following URL for free options from download.com >> http://tinyurl.com/nuzc2k
[Reply]