If you are unable to sync your iPod don’t try restoring or anything just yet as the problem might be extremelly simple to fix. I noticed that on my Windows XP laptop that if I plug my iPod into different USB ports that things act differently. I have three USB ports on the back of my Dell d420 laptop and I installed my iPod Touch while using the port in the back all the way to the left. Everything works fine if I sync using this port however if I try using one of the other two USB ports on the back of my laptop I get the following errors.

The first pop up error states the following:
iTunes cannot sync information with the iPod “iPod Name” because syncing has been disabled on this computer. Do you want to enable syncing?
If you do not enable syncing, iTunes will not be able to sync contacts, calendars, bookmarks, or mail accounts to your iPod.


When I click OK on this first error my laptop makes some weird noises and then prints the following error which I also have a couple images of below.

iPod Touch Provider Data Sync Services Error

iTunes was unable to load provider data from Sync Services.
Reconnect or try again later.
The full screen with iTunes in the background would look like the below.

iPod Touch Provider Data from Sync Services Error

Even more interesting is the fact that this does not happen every time. Typically after I plug the iPod Touch into the USB port that the iPod was configured on then it will work on any of the USB ports directly following. If changing USB ports does not resolve your issue then there are numerous other posts talking about how to resolve syncing issues with your iPod. I personally would start out by reviewing the processes listed on Apple’s website here for a -69 error, here for a -50 error, or here for a -48 error. There are a ton of great resources to resolve issues with your iPod so don’t rush things and make sure to try the easier resolutions first.

If you don’t already have an iPod, iPhone, or a Touch I recommend the 32GB 2nd Generation iPod Touch as shown below.

If you want to learn more about your iPod check out the book below that is titled “iPod: The Missing Manual”.

iPod: The Missing Manual (Paperback)

By (author): Biersdorfer, David Pogue


List Price: $19.99 USD
New From: $0.22 USD In Stock
Used from: $0.01 USD In Stock

DeliciousStumbleUponDiggTwitterFacebookRedditLinkedInEmail
Tags: , , , , , , , , , , , ,
33 Responses to “iTunes was Unable to Load Provider Data from Sync Services”
  1. Epitome of truth says:

    I have found a solution for this problem.
    You have to delete all your backups from ITUNES. IF you uninstal Itunes those backups wont be removed so you have to delete the backups manually.
    The error you get is just because your backup is corrupt and Itunes cannot recover it so it gives up the error and leave you nowhere.
    As soon as you remove your backup directory from Application Data\Apple Computer\MobileSync\Backup\ (Click Run and Enter this path to open this folder)
    For Windows Xp users , the path will be C:\Document and Settings[YOUR USERNAME]\Application Data\Apple Computer\MobileSync\Backup\
    For windows 7 users , it will be
    C:\Users[USERNAME]\Application Data\Apple Computer\MobileSync\Backup\

    Delete all the directories that exsist in backup
    Remember, All your backups from Itunes will be removed. Do this at your own risk

    [Reply]

    alex Reply:

    Hello Epitome of truth,

    Thanks for taking the time to write the above out. I have not had this specific error in quote some time though next time I do I will definitely be trying the above.

    For those of you trying the above I would suggest backing up your iPod/iPhone/iTunes backups to a flash drive or burning them to a DVD before removing them permanently. You could also simply copy them to another directory before deleting them.

    Thanks.
    alex

    [Reply]

  2. Racer says:

    I have same problem in my laptop Lenovo. I have win 7 but i haven´t that dirctory there..
    “For windows 7 users , it will be
    C:\Users[USERNAME]\Application Data\Apple Computer\MobileSync\Backup\”
    Can you help me?

    [Reply]

    alex Reply:

    Hello Racer,

    Have you attempted all of the solutions in the article? If so what was the outcome? Also if all of those fail you might try what Epitome of truth suggests in the comments above. Remember to backup your iTunes backups before removing them out of the directories though. This will provide you a way to get those backups back onto the iPod or iPhone in the event of another issue popping up.

    Thanks.
    alex

    [Reply]

  3. ally says:

    i have the iphone 3gs and everytime i connect it to my laptop the same message appears:iTunes was Unable to Load Provider Data from Sync Services
    i dont know what to do. how do i delete my back up i dont know how to do any of that. please help!

    [Reply]

    alex Reply:

    Hello ally,

    Check the comment left by Epitome of truth above. If you are unsure of how to follow those directions and specifically if you are unsure of how to copy the backups from iTunes to another location such as a USB flash drive or a DVD I would suggest going to an Apple store for more support or finding someone with more knowledge about the directory iTunes structure, etc. As long as you copy/backup any file before deleting it and follow the exact directions as laid out by Epitome of truth then you should be OK. Just be patient during the process and remember to backup everything before you begin so you will not suffer any data loss.

    Hope that helps.

    Thanks.
    alex

    [Reply]

  4. Xpyder says:

    @Racer
    Try C:\[username]\appdata\roaming\Apple Computer\MobileSync\Backup\

    [Reply]

    alex Reply:

    Hello Xpyder,

    Thanks for the tip regarding @racer’s comment.

    Thanks,
    alex

    [Reply]

  5. Mike says:

    I have performed all of the above, and more. I am still receiving the same message:
    “iTunes was not able to load Provider Data from Sync Services. Reconnect or try again later.”
    I am at a real loss as to what to try next.

    M

    [Reply]

    ken_y Reply:

    None of these solutions work. I’ve gone so far as cleaning any and all references to Apple, Itunes, Quicktime…no luck. I think that it has something to do with the Outlook plug in for me. I cannot load the connection to my contacts, the music and apps sync fine. This is really pissin me off……

    [Reply]

    alex Reply:

    Hello ken_y,

    I don’t think your response is completely accurate. It is definitely true that these suggestions have worked and continue to work for some people. While it is impossible to cover every scenario the goal of such an article is to not only resolve some peoples issues but also to generate comments that motivate other solutions. It is never beneficial to simply complain and offer no other solutions.

    Regarding the Outlook plugin you could simply disable it to see if that resolves your issue. If this does not work you might try completely uninstalling the “iTunes Outlook Addin” under the Trust Center if you are using Office 2007+. If you were able to resolve the issue we would love to hear what the resolution was so hopefully others could benefit from such a response.

    Thanks.
    alex

    [Reply]

    ken_y Reply:

    Very Frustrating. I got it to work eventually. It may have had something to my offlince files. Once I got that squared away, the solution worked,
    thanks
    ken

    [Reply]

    alex Reply:

    Hello ken_y,

    I totally understand. Regardless thanks for mentioning that it may have been the offline files as that may trigger someone else to resolve their issue in the future by reading this. Thanks again for taking the time to respond… definitely glad to hear you got it worked out.

    Thanks.
    alex

    [Reply]

    ken_y Reply:

    Is there a known issue with Itines and Offline folders? Everything worked great on my re-format and install until I set my laptop up on the netwrk. The offline files installed and Itunes no longer works – the same Sync issue returned… ARRRRGGGGH!! Is there any way to move the data folders to a local drive that is not registered as offline??

    ken

    alex Reply:

    Hello Mike,

    What steps specifically have you attempted to resolve this issue? Before I can make a suggestion I would need to know exactly what has been done to date (not just I have tried everything in this article) and any other details that may help me help you resolve this issue.

    If you have resolved the problem we would love to know what steps were taken to resolve the issue so others could benefit from your solution.

    Thanks.
    alex

    [Reply]

  6. Andy_B says:

    I’m having issues syncing after updating to the latest iTunes and iPod (64GB Touch) software versions. I am receiving the following errors:
    –The iPod “Andy’s iPod” cannot be synced. The required disk cannot be found.
    –The iPod “Andy’s iPod” cannot be synced. An error occured while writing to the device.
    –The iPod “Andy’s iPod” cannot be synced. An error occured while reading from the device.
    –iTunes was unable to load provider data from Sync Services. Reconnect or try again later.

    Has anyone else run into this and found a resolution?

    Thanks,
    Andy

    [Reply]

    alex Reply:

    Hello Andy_B,

    I have not seen that exact issue. I am definitely curious though if upgrading both at the same time caused some form of issue. I know it is not always convenient but best practice would be to upgrade iTunes only and then let it function for a couple days to make sure there are no issues. Once you know that syncing, etc. is operational then proceed to upgrade the iPod Touch. You could also do this in reverse order and upgrade the Touch first and then iTunes. This way at least you can isolate to which of the two upgrades caused the issue.

    If anyone else does run into this issue I would be curious to see as many details as possible so collectively we could produce some form of solution for such an issue.

    Thanks.
    alex

    [Reply]

    Patty Reply:

    I just had the same issue, when I sync’d my iTouch I also upgraded my iTunes to 9.1.1.12
    I will not be doing that again in the future!

    I get the message ‘iTunes was unable to load provider data from sync services. Reconnect or try later’. Also my iTouch is frozen on the screen with the plug going to the iTunes logo. However, my facebook notices will still appear over the top of this, very strange.

    It appears that some data is syncing when I connect but then my ipod disappears from the iTunes list after the message ‘Some of the applications in your iTunes library were not installed because of one or more errors occured’.

    I tried: uninstalling and reinstalling both the latest as well as an older version of iTunes,
    forced quit, forced restart, restore, deleting backup folder contents from
    c:\documents and settings\user name\application data\apple computer\mobile sync\backup and c:\documents and settings\user name\application data\apple computer\sync services\load and NONE of this has worked. When I tried the hint from the above comments, it looked like it was working but I still got the unable to load provider data message.

    PLEASE, do you have any other suggestions???? I am running XP Professional with SP3.

    Thanks!

    [Reply]

    alex Reply:

    Hello Patty,

    It sounds as if you have more than one issue if your iPod is stuck at the Apple logo screen. I would first try to resolve that issue though it sounds as if maybe during a backup, sync, or restore the iPod lost connection to the computer. You can try holding the “Power Button + Home Button” for 10 seconds to see if you can get the iPod Touch out of the current state it is in. If that does not resolve the problem you might try entering DFU mode and restoring from a previous backup. Depending on your level of expertise though I would highly recommend taking the device to an Apple store or calling the Apple support line if it is still under warranty.

    It is never a good idea to manually delete any directories or files if you can help it. If you do end up deleting anything a backup of anything you plan to delete should be made before you begin deleting directories and folders.

    It sounds as if your problem is more complex than a simple iTunes/Windows XP SP3/iPod Touch synchronization issue though. I might try some of the below steps though.
    1. Get the iPod Touch functioning properly again before worrying about synchronization with iTunes.
    2. Uninstall iTunes Again. Reboot. Install The Latest iTunes Version since it is the most stable and has resolved the most bugs.
    3. Note the exact errors that display either on the iPod Touch, the Windows XP SP3 computer, or both. Take screenshots if possible. Also note the exact steps (1,2,3,4,etc…) taken on both devices. The above list of actions is not easy to follow so it makes it harder to provide good recommendations.

    Hope some of that helps. Good luck. Again I would recommend taking the computer and the Touch to the Apple Store if it is still under warranty and even if it is not you might try taking it by there to see if someone will offer some suggestions while being able to look at the device.

    Thanks.
    alex

    [Reply]

  7. Andy_B says:

    I was able to sync everything by frist selcting only to sync a playlist, then all the music…but I had no apps. I then when to sync the apps but the sync option was greyed out…I unselected the option and was prompted that all the apps and data would be lost. When I cancelled, everything synced … crazy, but at least it’s back.

    [Reply]

    alex Reply:

    Hello Andy_B,

    Thank you for following up to your initial comment! This is the type of post that if everyone followed up with what they eventually did to resolve the issue that we would all be able to resolve our issues much easier. Thanks again for taking to the time follow up your initial comment!

    Thanks.
    alex

    [Reply]

  8. Mark_D says:

    I tried all of the above – my laptop crashed and wiped the hard-drive and also crashed my iphone – great! Thanks for the advice!! :0(

    [Reply]

    alex Reply:

    Hello Mark_D,

    None of the above would cause a computer to crash and wipe the hard drive so I can only assume that you had other issues. If solid backups are made of your computer and iPhone as recommended then even during a computer crash you would never lose important data. Even the most technically savvy people slack on making the proper backups but once you have lost important data multiple times the lesson is typically learned that you can never backup your data enough.

    Hope things turn up for your situation. I would suggest taking the laptop and iPhone to someone that is trained to resolve these types of issues to see if the data can be recovered before attempting to do anything else on your own.

    Thanks.
    alex

    [Reply]

  9. MacVarge says:

    Well, glad I stumbled upon Alex’s note. I got (after making no changes or additions to my ITunes data) the exact sequence of notes — sync has been disabled, unable to load, etc. Further, my Ipod Touch graph indicated that my Ipod Touch was almost entirely “other” whereas it is normally mostly music. I found nothing helpful on the internet until I read this and changed USB ports. Instant success!

    [Reply]

    alex Reply:

    Hello MacVarge,

    Great to hear! It is always nice to know that an article we posted has helped someone easily resolve one of their issues. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  10. Lucixir says:

    Basically, Apply releasing crappy updates that are nothing more then advertisements in your face, yet screw up basics that used to work.

    Apple really pisses me off with this type of non professionalism and increasing their own profits by more advertising.

    [Reply]

    alex Reply:

    Hello Lucixir,

    I definitely understand what you are saying however I also understand companies that make great products increasing profit… the case could be made though that Apple has plenty of cash and should lighten up on the advertisements. :)

    Thanks.
    alex

    [Reply]

  11. MetalRush says:

    I found this website after my iTunes kept crashing as well, after conneting my iPhone 4 to my Windows 7 (x64) sustem.
    I did not try every solution written above. I did try another USB-port, since my iPhone was connected via my Dell monitor (ergo: USB hub). This did not work… but the syncing and backup -tampering made me think and I looked really closely to see when my iTunes crashed.
    It was during the syncing of my pictures. I had 106 pictures to sync and on picture 103 it crashed. Over and over again. So I went to the location, on my pc, where my pictures where located and simply counted backwards. Seemed picture 104 wasn’t a picture but a movie.
    Why it was there or how it got there, I really do not know / remember.
    Thing is that after I moved it out of that folder, my iTunes works like before and syncs my iPhone again.
    So I would suggest, to others, to do the same: (try to) analyse where / on what moment your iTunes crashes and start to search for a solution from there. In my case there was a file in a place where it shouldn’t be…

    I hope this can ‘solution’ can help someone out… or point you in the right direction.

    [Reply]

    alex Reply:

    Hello MetalRush,

    Nice! I will definitely be trying this if I get caught in the sam scenario again.

    Thanks!
    alex

    [Reply]

  12. Karena Rumburd says:

    Thats great I look forward to seeing some cool vids

    [Reply]

    alex Reply:

    Hello Karena Rumburd,

    Cool. Thanks for taking the time to leave feedback.

    Thanks.
    alex

    [Reply]

  13. Brad says:

    Try going to c:/user/appdata/roaming/apple and rename SyncServices to SyncServices.old.

    Reboot and try syncing. Apple will create a new SyncServices and your problem should be solved.

    [Reply]

    alex Reply:

    Hello Brad,

    Awesome. I was not aware of this solution and while I personally haven’t seen the problem for some time I will definitely be using this method to resolve it the next time around. Much appreciated!

    Thanks.
    alex

    [Reply]

  14.  
Leave a Reply

*Type the letter/number combination in the abvoe field before clicking submit.

*